What are the responsibilities and job description for the Operations Supervisor position at Avangrid?
Avangrid is seeking a Operations Supervisor to join their team in Farmington, ME location.
JOB SUMMARY:
Operations Supervisor primary responsibility is customer satisfaction. The incumbent will oversee field design staff, work planner/scheduler and service coordinator. Will also coordinate assignments for clerical staff. They will be responsible for local KPIs and budgets. The Operations Supervisor will have daily interaction with the local Manager of Regional Operations (MRO) and the local line department supervisors. Storm support is required, and extended hours will be required in the event of a system emergency.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
- Plans, schedules, directs and appraises work of direct reports and/or contingent workers.
- Ensures compliance with applicable rules, regulations, policies and guidelines.
- Manages department budget, maintains cash controls, and directs employee hiring process.
- Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-over as well as provides input on design.
- Handles customer and electrical inspector complaints/inquires.
- Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.
- Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.
- Assist with restoration efforts during storm and other Emergencies.
JOB REQUIREMENTS:
Education & Experience Required:
- Bachelor’s degree with a minimum of 4 years relevant experience preferred. Associates Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant prior supervisory and customer service experience is preferred.
- Knowledge of the union contract is desired.
- Experience with collections activities.
Skills/Abilities:
- Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems.
- Microsoft Office skills.
- Good verbal and written communication skills.
- Strong customer service ability.
- Strong leadership skills.
AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit www.avangrid.com
This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
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