What are the responsibilities and job description for the Helpdesk Specialist in Washington, DC location position at Avani Tech Solutions Private Limited?
Indotronix is seeking a Helpdesk Specialist in Washington, DC location
Position: Helpdesk Specialist
Location: Washington, DC
Duration: 6 Months
USC and GC
Background
The Application and Computer Services section (ACS) of the Division of Management seeks an intermediate-level experienced support specialist to join our user and desktop support team.
The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).
MS Teams/WebEx
Indotronix Commitment: A Safe and Inclusive Workplace" – Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.
We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.
Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"
Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers
Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts – a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.
Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2022, we hired over 2,000 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.
Position: Helpdesk Specialist
Location: Washington, DC
Duration: 6 Months
USC and GC
Background
The Application and Computer Services section (ACS) of the Division of Management seeks an intermediate-level experienced support specialist to join our user and desktop support team.
The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).
- The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones, and iOS.
- A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as needed.
- A successful candidate will interface with internal customers of varying technical ability and other technical support teams within the client to resolve a wide range of technical issues.
- The candidate must demonstrate ability to follow standard operating procedures and processes and assist the team in automating processes where possible.
- The candidate must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy. The candidate may be called upon to provide occasional support over nights and weekends.
- At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.
- Perform as a Tier 2 or Tier 3 Information Technology Help Desk support.
- Must be customer service oriented and self-motivated.
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization.
MS Teams/WebEx
Indotronix Commitment: A Safe and Inclusive Workplace" – Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.
We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.
Breaking Barriers: Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"
Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers
Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts – a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.
Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2022, we hired over 2,000 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.
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