What are the responsibilities and job description for the Account Coordinator position at Avante Health Solutions?
The Account Coordinator is responsible for providing exceptional customer support for all clients by fielding incoming parts and service calls, coordinating field service response to customer requests, obtaining necessary part(s) information, and the scheduling of preventative maintenance service
The identification of Essential Job Function does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions & Responsibilities
General: Strong ability to manage a group with diverse backgrounds and personalities to a common goal and objective; set goals and objectives for a team as well as individuals; and identify and resolve process and procedure issues to ensure continued smooth operation. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to detail required. Ability to work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty, and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity.
Technical: Ability to effectively use Enterprise systems, email, search engine, Internet; ability to effectively use Microsoft Products: Outlook, Word, Excel, and Teams, and to use or learn specific software needed to improve productivity.
Communication: Strong oral and written communication skills Ability to read and interpret documents such as financial journals, operating and accounting instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization. Ability to read through reporting and compliance requirements. Ability to work with others in a team environment to complete projects. Excellent customer-relationship skills and a strong customer-centric mindset required to be successful in this role.
Math & Reasoning: Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to manage multiple projects simultaneously and willingness to adapt to change and take the initiative.
Physical and Environmental Elements
Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to talk or hear continuously. Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift.
Work Environment: Position is predominantly performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone); however, will often interact with the customer, engineering, production and warehouse environments. Thus, the employee works in a normal office setting and can occasionally travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels.
Special Requirements
Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.
Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.
The identification of Essential Job Function does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions & Responsibilities
- Answers incoming customer calls, provides professional and quality responses and recommendations to customers based on their needs, and fields customer questions regarding Avante Health Solutions processes and capabilities
- Manages service calls by creating work orders and dispatching them nationwide to the appropriate Field Service Engineer ensuring accurate and timely dissemination of information
- Creates and disperses quotations for onsite service needs using information provided by FSE, internal technical support, sales, etc
- Works directly with sourcing department to source any needed parts for customers or service needs.
- Determines contract eligibility of service event or purchase, by reviewing provided serial number and active customer contracts
- Provides technical and troubleshooting assistance for parts via verbal and written communications to customers and end users that vary widely in experience and knowledge
- Monitors, schedules, and follows up on preventative maintenance appointments
- Gathers relevant customer data to assist in the billing of services and regular client correspondence.
- Complies with policies, guidelines, and regulatory requirements per ISO: 13485 2016 standards and the Company’s Quality Management System
- Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency.
- Works professionally and efficiently with all levels within the organization.
- Performs other duties as assigned.
- High School diploma required
- Bachelor’s degree or equivalent experience required
- At least 1 year of customer service or similar experience in a professional work environment required
- At least 3 years of customer service experience preferred
- In depth knowledge of service processes and procedures
General: Strong ability to manage a group with diverse backgrounds and personalities to a common goal and objective; set goals and objectives for a team as well as individuals; and identify and resolve process and procedure issues to ensure continued smooth operation. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to detail required. Ability to work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty, and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity.
Technical: Ability to effectively use Enterprise systems, email, search engine, Internet; ability to effectively use Microsoft Products: Outlook, Word, Excel, and Teams, and to use or learn specific software needed to improve productivity.
Communication: Strong oral and written communication skills Ability to read and interpret documents such as financial journals, operating and accounting instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization. Ability to read through reporting and compliance requirements. Ability to work with others in a team environment to complete projects. Excellent customer-relationship skills and a strong customer-centric mindset required to be successful in this role.
Math & Reasoning: Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to manage multiple projects simultaneously and willingness to adapt to change and take the initiative.
Physical and Environmental Elements
Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to talk or hear continuously. Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift.
Work Environment: Position is predominantly performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone); however, will often interact with the customer, engineering, production and warehouse environments. Thus, the employee works in a normal office setting and can occasionally travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels.
Special Requirements
- Driving record that is insurable
- May need to travel occasionally
Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.
Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.
Salary : $24 - $26
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