Veterinary Reception, Client Care - Vancouver Animal Emergency & Referral Centre

Veterinary Reception, Client Care Vancouver, BC Vancouver Animal Emergency and Referral Centre (VAERC) welcomes exceptionally organized multi-taskers who are enthusiastic, self-motivated individuals as full-time Experienced Veterinary Client Care Specialists. If you are an experienced veterinary receptionist, excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our client care team! We have built an incredible dream team of individuals who are committed to the highest standards of client care and customer service. We practice ethical and compassionate medicine and are seeking individuals who enjoy working within a cooperative team. Workspace As a member of VCA Canada, VAERC is a rapidly growing Emergency and Specialty Hospital offering Emergency, Internal Medicine, Surgery, Ophthalmology and Cardiology services. VAERC has had a four (4) decade presence in Vancouver and we moved to our state of the art facility in July 2016. Position Overview The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of client contact and have the ability to leave a lasting impression by building trust and loyalty with our clients.  Your responsibility is to enhance the client’s experience by coordinating between clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated. Desired Attributes and Requirements We are seeking candidates with previous veterinary experience. As the ideal candidate, you are mature, reliable, organized, and self-aware. 1-2 years of experience as a receptionist in a veterinary clinic or animal shelter Professional verbal and written communication skills Strong command of veterinary terminology, common veterinary medical conditions/emergencies, and veterinary “shorthand” Exceptional client service skills Empathetic, collaborative, and positive attitude Ability to work without direct supervision and to complete tasks/assignments independently Above-average time management skills Good understanding of the functions of practice management software and electronic medical records. (VCA uses proprietary practice management software and training is provided) Proficiency with Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe) Accuracy in basic math skills. Previous knowledge of Moneris POS terminals/cash handling is an asset Basic knowledge of office electronics – multi-line phone systems, iPads, photocopiers, printers Strong attention to detail & accuracy when recording/relaying information Compensation: $16.75 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. What you have to gain This role is an excellent next step in the career of a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding into the world of Emergency & Specialty Veterinary Medicine. RRSP Employer 5 % Match Program – saving for your future just got easier! VCA Canada RRSP Student Loan - Ask us more! A caring culture of Wellness and Appreciation! Extensive online anytime-anywhere access to journals and textbooks Competitive wages and health/dental benefits! Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts Extra perks like shopping discounts and cool wellness apps! Come join us caring for life’s greatest companions! VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Salary : $17 - $25