What are the responsibilities and job description for the General Manager position at AVE?
Our best-in-class hospitality brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of flexible-stay residential communities nationwide, apply today for an opportunity to join our winning team!
AVE is seeking a General Manager for our brand new luxury community in the Paradise Valley/North Scottsdale area.
What is a General Manager at AVE?
General Managers thrive in entrepreneurial environments. They take full ownership of driving the sales effort and achieving financial results for the property, as well as ensuring successful day-to-day operations. General Managers are high-energy, service-oriented leaders who are passionate about developing and rallying teams of A players to deliver a superior living experience and cultivate a sense of community for their residents.
Our leadership culture is to lead by example. Successful General Managers at AVE are committed to coaching and motivating their teams and holding them accountable, so their properties can operate at the highest level and their team members achieve professional growth within our brand.
If you are seasoned leader who is hands-on, strategic, and approaches every day with a hospitality-focused mindset, this could be the perfect role for you!
Responsibilities
- Utilize a hands-on approach to lead, coach, mentor, and supervise the team
- Actively promote the AVE vision, mission, culture, and QUEST values system amongst all team members
- Develop and execute sales and marketing plans to achieve financial results
- Work closely with the Business Development team to grow existing clients and forging new relationships to drive furnished suite occupancy and revenue goals
- Work closely with the Leasing team to drive unfurnished apartment occupancy and revenue goals
- Collaborate with leadership across all departments (asset/finance/marketing/IT/operations) to operate at the highest level and drive financial results
- Manage budget and expenses to deliver financial results
- Provide exceptional customer service to all residents, clients, prospects, partners, etc. to drive brand service culture
- Lead team in delivering elevated resident lifestyle through event programming, social media, and resident technology
- Hire, train, evaluate, and mentor team members in all property roles (sales, resident services, housekeeping, maintenance, and administration) to operate at the highest level and deliver professional growth
- Inspire and motivate all team members to operate at the highest level and empower them to take full ownership of their individual roles
- Deliver urgent follow-up to resident inquiries to ensure resident satisfaction
- Manage vendors and contractors to drive seamless operations
- Walk make-readies and the property daily to ensure brand asset presentation standards and sales success
- Manage apartment retention program to drive lease renewals
- Audit digital storefronts on weekly basis to ensure competitive edge (Marketing Websites, Google MyBusiness/Yelp/Apartments.com, etc.)
- Report on property performance by preparing weekly leasing and traffic reports, as well as monthly financial analysis
- Represent your property at relevant industry and local events (Chamber of Commerce/Travel/Relocation/Real Estate) to drive brand awareness
- Foster a positive, professional, and collaborative team-oriented environment
Requirements
- 5-7 years of direct leadership experience in mentoring, coaching, training, and supervising a team
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
- Proven success in driving sales, financial, and operational results to meet and exceed goals
- Strong problem-solving skills and ability think strategically
- Ability to build and maintain strong relationships with team members, residents, and clients
- Yardi and Oscar systems knowledge preferred but not required
The Perks
- Fun, positive, and collaborative work environment
- Robust training program and ongoing professional development opportunities
- Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
- Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
- Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
- Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
- A career home! Tons of potential for long-term career advancement within a rapidly expanding organization
About AVE
AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.
Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.
While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.
Visit us online at https://www.aveliving.com/careers.
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