Night Auditor/Front Desk Agent

Position Summary:

Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality’s Core Values, 6PM Hospitality Partners LLC and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Responsibilities:

• Greet all guests in a friendly, positive manner. Make personal connections to make them feel they are welcome and valued
• Record any special needs or requests and unique occurrences throughout the shift in Quore.
• Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
• Restock the market and ensure everything is neat and tidy
• Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Utilize IHG Help desk phone line when necessary
• Investigate out of balance situations and correct.
• Clean, vacuum, remove trash, and wipe down tables in lobby area
• Clean behind workstation at the end of shift
• Complete any required Annual compliance training
• Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
• Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
• Balance cash drawer and make appropriate cash drops
• Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Zeeland and Holland area
• Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
• Maintain open lines of communication between all departments within the hotel

Position Requirements:

Minimum Knowledge:

• Requires ability to interpret / extract information and / or perform arithmetic functions.
• Good – Excellent typing speed, record keeping, and word processing skills. Good - Excellent communication skills. Must be able to run Microsoft edge, Microsoft word, possible Microsoft Excel documents. Must be knowledgeable in accessing shared computer drives and know how to operate basic email functions. Minimum knowledge of using a printer and scanner.
• Good – Excellent problem-solving skills.
• Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
• License, Registration, and/or Certification Required: CPR - available to be completed upon hire.

Shift: 11p-7am

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities
• Paid maternity/paternity leave or adoption leave for qualifying FMLA

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Zeeland, MI 49464 (Required)

Work Location: In person