Retail Brand Experience Associate, Palo Alto

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.
The mission of Avocado is to be the most respected source for green home products at affordable prices; while maintaining environmentally conscious, ethical and sustainable business practices; to help safeguard your health and protect our planet.
AGB fun facts:

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE
Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Palo Alto, CA!
This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in Palo Alto, CA. This is not a remote position.

• Note on Pay Transparency: As of January 1, 2023, California-based roles must provide a pay scale on job postings. The pay for this role is $22.00 hourly.

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WHAT YOU’LL BE WORKING ON*

• Assist guests and provide an exceptional customer experience unlike any other in our industry!
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Work with the management team to maintain and receive inventory.
• Assist with planning and executing events & community programs.
• Follow up with customers through CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Perform other duties as assigned.

WHAT YOU BRING

• Customer service or retail experience a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (Zendesk, Intercom, Kustomer, etc.) is a plus.
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Stationary position: Must be able to remain stationary 50% of the time.
• Move: This role involves moving throughout the retail space to meet with different team members and customers.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task as well as provide information to customers.

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation.

Behaviors
Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Job Type: Full-time

Pay: $22.00 per hour

Salary : $22 - $0