What are the responsibilities and job description for the Installation Manager position at Axcelis?
Job Description:
* Plan, perform, and implement process improvement initiatives (such as Lean or Six Sigma).
* Develop methods and time-lines to control resources, schedules, and budgets. Align project teams, factory teams, field teams including customer and field service representatives, reducing installation costs, and driving best practices.
* Able to log calls, and utilize problem solving techniques to drive root cause of customer issues.
* Use multiple software packages such as Insight, Glovia, E-Quote, Visio, Project, and Cognos.
* Provide system-level electro/mechanical expertise to field service personnel and customers for troubleshooting design or field-based critical equipment problems and providing on-site support for new product installs. Communication by phone, email and travel.
* Conduct post mortem process and technical reviews with install and field teams to drive solutions, quality, and cost improvement through the different product lines.
* Organize, lead, and facilitate cross-functional project teams for solutions of difficult technical problems.
* Report and review monthly metrics associated with cost, hours, training, failures, and support to Senior Staff with corrective actions, dates, and milestones focused on continuous improvements and cycle time improvements.
* Analyze Warranty and Install Actual Costs for strategic year over year improvements, reporting, and forecasting.
* Analyze Top Warranty and Install Parts Failures for Root Cause and Corrective Action.
* Participate in both internal and external financial and ISO audits.
* Travel worldwide to support and coordinate pre and post install support for new products. Estimate 10% to 15%.
Required Skills:
* Attention to detail and strong problem solving skills.
* Strong documentation and organization skills.
* Ability to work as part of a team to resolve client issues.
* Must be comfortable working in a fast-paced, self-managed environment.
* Excellent communication, and ability to manage committed deadlines.
Required Experience:
* BSEE/BSME/BSCE preferred plus 5 years of experience
* Knowledge of MS Word, Excel, and PowerPoint
* Knowledge of Insight, Glovia, and Windchill
* Green Belt Certification a plus
EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
* Plan, perform, and implement process improvement initiatives (such as Lean or Six Sigma).
* Develop methods and time-lines to control resources, schedules, and budgets. Align project teams, factory teams, field teams including customer and field service representatives, reducing installation costs, and driving best practices.
* Able to log calls, and utilize problem solving techniques to drive root cause of customer issues.
* Use multiple software packages such as Insight, Glovia, E-Quote, Visio, Project, and Cognos.
* Provide system-level electro/mechanical expertise to field service personnel and customers for troubleshooting design or field-based critical equipment problems and providing on-site support for new product installs. Communication by phone, email and travel.
* Conduct post mortem process and technical reviews with install and field teams to drive solutions, quality, and cost improvement through the different product lines.
* Organize, lead, and facilitate cross-functional project teams for solutions of difficult technical problems.
* Report and review monthly metrics associated with cost, hours, training, failures, and support to Senior Staff with corrective actions, dates, and milestones focused on continuous improvements and cycle time improvements.
* Analyze Warranty and Install Actual Costs for strategic year over year improvements, reporting, and forecasting.
* Analyze Top Warranty and Install Parts Failures for Root Cause and Corrective Action.
* Participate in both internal and external financial and ISO audits.
* Travel worldwide to support and coordinate pre and post install support for new products. Estimate 10% to 15%.
Required Skills:
* Attention to detail and strong problem solving skills.
* Strong documentation and organization skills.
* Ability to work as part of a team to resolve client issues.
* Must be comfortable working in a fast-paced, self-managed environment.
* Excellent communication, and ability to manage committed deadlines.
Required Experience:
* BSEE/BSME/BSCE preferred plus 5 years of experience
* Knowledge of MS Word, Excel, and PowerPoint
* Knowledge of Insight, Glovia, and Windchill
* Green Belt Certification a plus
EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
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