Remote Customer Service Rep
Job Posting for Remote Customer Service Rep at Axelon Services Corporation
Job Description:
*** Must be Within 50 miles of Warwick RI, or Oriskany NY and willing to commute as necessary***
Pay Rate: $20/hr
- 1 year CSR experience
Workers will be expected to come into office if they experience power or internet outages that are impacting their ability to work.
Timeline
Anticipated Class Start Date: March 4th, 2024
• Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch
• Training Dates: 3/4/2024 – 4/1/2024
• Nesting: 4/2 – 4/15/2024
**Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance. Behaviors consists of:
• Attendance
•Ability to use reference materials
• Class Participation •Interpersonal skills
• Grasp of Material •Decision making
• Confidence Level •Ownership of learning
• Technical Skills •Adaptability and flexibility
Customer Care Advocate – Group Life Products
Requirements:
•Ability to train and take calls virtually in a quiet and secure work environment.
•Reliable high-speed internet (500-650 kbps) Hotspots and use of Wi-Fi are not allowed – high internet speed is required.
•Located within 50 miles of Oriskany or Warwick *** office.
•Report to *** office to resolve technical issues.
• Use video during interview, coaching, and virtual training.
•Able to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during March 6- April 15th
•We know parents and caregivers can at times struggle to balance work, child/elder care and self-care, but it is important to have appropriate care in place during working hours.
•Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
Equipment Coordination:
For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to *** within a week of your assignment ending.
Responsibilities / Expectations: Respond to customer requests via telephone, providing excellent service to ***’s customers who have or are looking to obtain a Life insurance policy through their employer. Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Below are some common topics associates can expect to discuss with our customers:
• Enrolling or changing their life insurance amount
• Confirm or change beneficiary
• Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
• How to continue coverage when retired/leave employer
• Status of customer requests
• Billing inquiries
*** Must be Within 50 miles of Warwick RI, or Oriskany NY and willing to commute as necessary***
Pay Rate: $20/hr
- 1 year CSR experience
Workers will be expected to come into office if they experience power or internet outages that are impacting their ability to work.
Timeline
Anticipated Class Start Date: March 4th, 2024
• Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch
• Training Dates: 3/4/2024 – 4/1/2024
• Nesting: 4/2 – 4/15/2024
**Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance. Behaviors consists of:
• Attendance
•Ability to use reference materials
• Class Participation •Interpersonal skills
• Grasp of Material •Decision making
• Confidence Level •Ownership of learning
• Technical Skills •Adaptability and flexibility
Customer Care Advocate – Group Life Products
Requirements:
•Ability to train and take calls virtually in a quiet and secure work environment.
•Reliable high-speed internet (500-650 kbps) Hotspots and use of Wi-Fi are not allowed – high internet speed is required.
•Located within 50 miles of Oriskany or Warwick *** office.
•Report to *** office to resolve technical issues.
• Use video during interview, coaching, and virtual training.
•Able to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during March 6- April 15th
•We know parents and caregivers can at times struggle to balance work, child/elder care and self-care, but it is important to have appropriate care in place during working hours.
•Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
Equipment Coordination:
For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to *** within a week of your assignment ending.
Responsibilities / Expectations: Respond to customer requests via telephone, providing excellent service to ***’s customers who have or are looking to obtain a Life insurance policy through their employer. Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Below are some common topics associates can expect to discuss with our customers:
• Enrolling or changing their life insurance amount
• Confirm or change beneficiary
• Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
• How to continue coverage when retired/leave employer
• Status of customer requests
• Billing inquiries
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