Logistics Coordinator

AxleHire is a fast-growing innovating app-based company that provides industry-leading last-mile logistics solutions for Same-Day, Next-Day, and Freight delivery. We offer fast, convenient, and reliable same-day and next-day delivery through our platform which drives greater efficiencies by using lead time to consolidate volume and create denser routes. Our Mission is to build a technology and operating model that creates the best possible consumer, driver, and client experience. Our Vision is to disrupt and replace existing logistics providers and carriers with the use of technology.

General Job Description Summary:

Under the supervision of the Operations Manager and with a functional relationship with the Logistics Supervisor, this position is responsible for coordinating final mile delivery operations in the Phoenix Market in order to achieve company safety, speed, cost, and quality standards. This position primarily collaborates with the market’s Outbound Lead(s), Driver Partners, and Delivery Service Providers, with significant functional collaboration with other members of the Transportation Department and the Engineering Department (routing optimization).

Primary Responsibilities:

• Values

o Commit to work in accordance with the AxleHire values of Passion, Sustainability, Humility, Gratitude, and Integrity.

• Safety

o Follow company safety protocols: wear required Personal Protective Equipment (PPE), take COVID-19 temperature checks daily, follow Operations/Outbound Supervisor’s safety instructions, and report unsafe working conditions or actions to management.

• Transportation

o Manage relationships with the market driver pool. Assist in new driver recruitment and on-boarding to maximize driver engagement and retention.

o Assist in selecting, evaluating, and managing relationships with delivery service provider (DSP) vendors.

o Use client forecasts, launch schedules, etc. to determine driver coverage requirements and ensure market driver availability is efficiently matched with market driver demand to achieve OTD and final mile cost metrics.

o Coach and mentor driver partners and delivery service providers to enable achievement of on-time delivery, final mile cost, and customer satisfaction metrics.

o Assist in development and implementation of market routing parameters, volume allocation guidelines, etc.

• Outbound

o Ensure routes are released to the driver pool in accordance with market routing guidelines. Assist in confirming driver assignments and ETAs at least 12 hours in advance of route pickup.

• Assist in warehouse housekeeping: supply room organization, trash disposal, restroom maintenance, etc. as required.

• Performs other duties as assigned.

Position Requirements:

• High school diploma or equivalent.

• At least three years’ related experience in the local market required (transportation, last mile delivery, dispatching, etc.).

• Excellent knowledge of local market geography, transportation arteries, traffic patterns, etc.

• Strong leadership skills, with the ability to develop relationships with and influence independent contractors outside of a direct reporting relationship.

• Excellent verbal and written communication skills, with the ability to interact with diverse audiences.

• Strong analytical and problem-solving skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines in a time-sensitive work environment.

• Proficient with Google Drive, Slack, and related operations software.

• OSHA Forklift Operator certification is a plus.
• Chinese or Spanish speaking is a plus.

Physical Requirements:

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position:

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.

• Move or lift up to 60 pounds on a daily basis.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Glendale, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Coordinator/Dispatching: 2 years (Preferred)

Work Location: One location