Program Manager II (Onsite)

Your Impact

You will be a Program Manager of the Operations, Hardware, and VR Labs team. This team is responsible for aiding the VR team to shift from a tactically focused team to a strategically focused team on how we help scale the business, through greater efficiency, insights, and new opportunities. As part of that, you will be focused on projects that contribute to that goal.

The Axon VR team deployed a revolutionary and “game-changing” solution of hands-on training for Police Officers pairing Virtual Reality, Axon Products, and replica officer duty equipment. This groundbreaking technology MUST get into the hands of public safety organizations worldwide. For that, we need you. You will be the critical link between our product and the officers in the field! You are the direct drive of our product into the market and tackling key challenges with managing key operational challenges for new product launch and in-market product.

This is a Product Operations role. You will be focused on setting up a system in the organization to get the right data – both quantitative and qualitative – from the right places into the process for creating better products. Once the product is in-market, you will be responsible for improving the ease-of doing business with Axon VR by partnering with various cross-functional disciplines.

As we grow our VR business, you will be responsible for partnering with our marketing teams on the buildout of a market intelligence database to inform future strategy. As we scale our operations to support growth internationally, you will partner with our Sales, Product, and Supply Chain teams to build out a strategy to enable sales and deployment of VR worldwide.

This role is comprised of several cross-functional responsibilities that will require you to constantly partner within the VR team and across the broader Axon organization. You will ensure the VR team is prepared for the day-to-day operations by planning and managing large-scale VR events such as TASER Master Instructor School and various Axon user conferences such as Axon Accelerate and TASERCON. You will partner with other Program Managers in the XR team to develop team process and bring it to life. These processes will be used daily in our operations as we continue to grow the team.

You will partner with our professional services team to support the product deployments, improve our out-of-box experience with hardware, and work collaboratively with the team to ensure departments are supported with the on-site VR deployments. You will also engage with T&E and RMA teams to support upcoming field trials and identify improvements to the business, partnering with the RMA teams.

Our end-state for you is to ensure our customers receive a world-class product, our internal teams are supported to deploy the product correctly, Axon VR events are smoothly executed, and our VR team is supported in daily operational aspects which increases the efficiency of project planning and process development. We want you to join the team to be THE subject matter expert on the behind the scenes of the VR product.

What You’ll Do

Location: Scottsdale, AZ
Reports to: Sr. Director of VR Operations, Hardware, Labs

• Own operationalizing our expansion into new markets outside of domestic (US-based) law enforcement agencies. This consists of working through plans to quote, sell, and ship products, working in collaboration with sales and TASER/VR product teams.
• Collaborate on the buildout of our VR market intelligence database with the ultimate goal of informing our strategy, pricing, and future roadmaps, by partnering with Axon sales and marketing teams.
• Lead VR strategic event planning, ensuring that all events are well-organized and successful, collaborating with VR Leadership, Marketing, Events Planning, and the Training Team.
• Own the operational deployment of the VR products and support Professional Services in their on-site deployments, as well as our Customer Success Managers (CSMs) to enable greater product adoption.
• Manage our efforts SKU update efforts, including initiatives for a seamless SKU Swap process for new hardware, as well as partnering with NPI teams to bring new SKUs to life as needed.
• Responsible for leading regular planning and review sessions with key stakeholders, providing clear expectations and accountability while anticipating and mitigating risks ahead of time for multiple high-visibility projects across different programs.
• Collaborate with Axon business and VR leaders to define vision, scope, and delivery timelines and life-cycle for special project deliverables, and help bring these projects to fruition.
• Other duties assigned.

What You Bring

• 2 years of work experience as a project manager or operations experience
• Bachelor’s degree in Business Management, Operations, or Supply Chain Management preferred.
• High degree of competency and proven success with project management including: Agile methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status.
• Experience in product deployment and team operations
• Excellent communication skills and ability to communicate with all levels of stakeholders, including executive leaders
• Can establish 0-1 process templates where current standards do not exist.

Benefits That Benefit You 

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with real police officers in real life situations, see them use technology, get inspired
• And more...

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 83,000 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits