QA & Treasury Support Supervisor

Job Summary and Opportunity

The QA & Treasury Support Supervisor is responsible for managing and assisting with the quality control, certifications and back office support as it pertains to day-to-day operations.

Responsibilities

• Coordinate any certification or audits to ensure all deliverables are met by designated due dates 
• Reconcile bank accounts and general ledgers according to set guidelines
• Onboard new Treasury customers / accounts, process outgoing wire and funds transfers
• Verifies adherence to Bank policies, operating procedures and processes
• Review and validation of all appropriate processing and support
• Troubleshoot problem situations and work with other teams and departments to resolve promptly
• Research, identify, follow up and resolve any outages or discrepancies
• Ensure all data is analyzed and findings are communicated to appropriate parties
• Reviews and monitors the processing of dispute claims to ensure adherence to Reg E and Visa No Liability timelines
• Monitor and arrange for recovery of chargeback cases incurred by fraudulent activities
• Monitors potential operational loss areas, analyzes operational losses and fraudulent activity
• Communicate via phone, email and/ or letters with other bank employees, account holders, and financial institutions

Requirements

• High school diploma
• 2 years’ banking experience in a retail or operational environment
• 2 years’ in leadership position or equivalent experience 
• Strong verbal and written communication skills, including the ability to draft emails and letters to customer’s, other financial institutions, business units and vendors
• General accounting skills
• Must maintain a calm and friendly attitude especially under pressure
• Attention to detail and ability to multitask
• Ability to perform all functions efficiently and accurately with limited to no procedural errors

Preferred:

• Some college and/or technical education

APPLY DIRECTLY FOR CONSIDERATION

Born digital, Axos Bank has reinvented the banking model and grown to over $18.4 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).   

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.   

Learn more about working here! 

A targeted annual base salary of USD $67,000/Yr. - USD $67,000/Yr., based on the experience, skills, and education/certification required for this position. Eligibility for a discretionary semi-annual incentive compensation plan, based upon performance, payable in cash and/or share grants (RSU’s) that may vest over time. The annual discretionary target bonus percentage is 20%.  

Axos benefits and perks include:

• 3 weeks’ Vacation, Sick leave, and Holidays (about 11 a year); Medical, Dental, Vision, Life insurance and more
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to Self-Directed Trading

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana.  Axos Bank is a federally regulated banking institution.  At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Salary : $18 - $67,000