Sr. Specialist, IT User Support

Axos

Axos Clearing is a leading correspondent clearing firm serving independent broker-dealers in the retail, active-trading, and institutional markets. Axos Clearing also offers flexible custody solutions for Registered Investment Advisers (RIA) and is a subsidiary of Axos Financial publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). 

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.   

Learn more about working here!

Compensation includes: $23.00HR to $30.00HR base plus 20 bonus/semi-annual review

Full health benefits package and 3 week vacation accrual your first year

The Role

• Image, deploy in office and ship desktop and laptop computers for remote users.
• Onboarding new users with providing them imaged computer with all required equipment and software installed per their role.
• Offboarding users, collecting computers and disabling access.
• Tracking all inventory items including, items shipped, items currently in stock and items assigned to the users.
• Provide first and second level technical support
• Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments
• Manage IT Support ticket system and assist IT Support to meet Service Level Agreement goals
• Deploy all new hire workstations and equipment ahead of time
• Regular maintenance, monitoring, and troubleshooting of all company workstation systems
• Workstation software and hardware installation, maintenance, support, and inventory
• Provide excellent customer support to on-site and remote employees via phone and/or remote desktop sessions
• Assist in development and health of imaging system
• Installing, reclaiming, and fixing desktops, laptops, and other computer peripherals.
• Providing support both desk-side and remote; able to work alone or as part of a team.
• Ability to work with deadlines and complete tasks on-time.
• Help maintain IT inventory.
• Knowledge of basic administration including imaging, installations, and configurations.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Create end-user documentation.
• Ensuring tickets are created, maintained, and resolved according to established standards and expectations.
• Prioritize and schedule tasks. Escalate problems (when required) to appropriate resources.
• Perform other duties as assigned

Are You A Fit?

• Associate's degree in a technical or computer-related field of study or equivalent related experience or higher
• 2 years’ in software applications, Windows, and hardware support role in an enterprise environment
• Tier 1 or higher Desktop Architecture-centered experience
• Desktop support and working knowledge of  systems, security and networking, local and client-server applications, functions, and support SCCM, Exchange, Azure, AWS and VMWare platforms

Apply directly for consideration as we are not using any outside agencies for any of our openings

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana.  Axos Bank is a federally regulated banking institution.  At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.