Patient Access Manager

Aya Healthcare has an exciting 7-Week Contract Opportunity in Santa Barbara, CA!

Job Details:

JOB TITLE: Patient Navigator Manager

CONTRACT DURATION: 7-Week Contract with Likelihood of Extension
SHIFT: (5 Days, 8 Hours): 8:00 a.m. – 4:00 p.m. PST, M-F

LOCATION: Santa Barbara, CA
ONBOARDING TIME: Expect 3-5 weeks from offer acceptance to start date.

APPLICATION REQUIREMENTS (due at time of phone screen with recruiter)

· Copy of diploma for highest level of completed education.

· Two manger/supervisor references who you have worked with in the last year (Name, Company, Phone Number, Email Address)

· Upcoming RTO for the duration of the contract. (July 2024 – October 2024)

· Interview availability for the next 7-10 days.

· Resume with last seven years of work history - all work history gaps of 90 days must be explained.

DETAILS ABOUT THE POSITION:

Manages and coordinates all Contact Center services with a primary emphasis on delivering successful service to our internal and external customers by adhering to critical success standards: demonstrating accountability and commitment to quality and safety standards; taking ownership in the financial success of the organization with appropriate resource use and management; providing exceptional customer service; and exerting effort to ensure a positive work environment that demonstrates dedication to the organization's mission vision and values.

MAJOR ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

· Under the direction of the Director, works collaboratively with both internal & external teams and departments to build and maintain efficient operational standards and workflows while ensuring departmental and policies & procedures adhered to.

· Reviews and actions staff-level and key performance indicators (KPIs) and dashboards to ensure alignment with executive & organizational KPIs.

· Maintains and communicates emergency preparedness updates by detailing instructions for business continuity plans and any other downtime procedures, for Supervisor to action with respective teams.

· Identifies, recommends, and implements changes to comply with department initiatives and department specific goals.

· Process Improvement: Develops, recommends, coordinates, and implements new or revised policies, procedures, and programs to ensure departmental effectiveness.

· Keeps current with industry best practices and technologies; introducing and implementing through continuous improvement initiatives.

· Understands and ensures departmental compliance to state, federal, and organizational regulations/guidelines.

· Interviews and hires new employees.

· Mentors and provides leadership growth opportunities within the team(s).

· Coaches, councils, and motivates Patient Navigation staff.

· Completes annual employee evaluations for direct reports staff assigned, including employee feedback on the performance appraisal discussion.

· Sets goals and monitors outcomes for Supervisors and staff.

· Ability to define problems, collect data, establish facts and draw conclusions.

· Ability to interpret an extensive variety of technical instructions.

· Ability to organize and prioritize workload to meet deadlines.

· Ability to coach and mentor staff to support them in achieving their highest potential.

· Ability to create the conditions that support team building and the development of relationships within and across teams.

· Highly collaborative, with strong interpersonal skills that reflect a positive attitude and sense of commitment to our patients, peers, and community.

· Optimistic and solutions oriented.

· Able to build and develop relationships founded upon trust and transparency.

· Demonstrates leadership abilities.

· Listens to others and seeks feedback and input from others and integrates feedback into routine work.

· Ability to communicate effectively with staff, peers, and executive leadership.

· Strong presentation skills that build credibility through professionalism.

· Articulate and polished with an emphasis on ‘we’ and ‘team.’

· Utilizes service-oriented language and communicates in a way that establishes clarity and a vision for the team.

JOB REQUIREMENTS:

· Preferred: Bachelor's degree in Healthcare or Business Administration.

· Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep or Certified Patient Access Specialist (HBI).

· Minimum: Basic skills in MS Word, Outlook and Excel skills, Electronic Health Record
system(s), Workforce Management Software.

· Preferred: MS Office, Epic, Business Intelligence systems.

· Three (3) years of Patient Access experience or equivalent with one (1) year of management experience.

· Preferred: Five (5) years’ experience in Patient Access, three (3) years of lead/management
experience.

AYA DELIVERS…

· Front-of-the-line access to exclusive jobs at thousands of healthcare facilities nationwide.

· A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.

· A credentialing specialist to streamline the entire compliance process.

· And of course, you get the usual benefits such as:

· Premium medical, dental, vision and life insurance beginning day one of your assignment.

· Paid sick time. Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling.

· Generous 401k match.

· Certification and other reimbursements, when applicable.

· Pay listed above includes taxable wages and tax-free expense reimbursements, when applicable.

Aya Healthcare is an Equal Opportunity Employer and encourages all to apply!

Job Type: Contract

Pay: $51.00 - $54.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Patient Access/Patient Services: 3 years (Required)
• Patient Access Management: 2 years (Required)
• EMR systems: 1 year (Required)
• Epic: 1 year (Preferred)

Ability to Commute:

• Santa Barbara, CA (Required)

Work Location: In person

Salary : $51 - $54