Language Access Manager

Description

ORGANIZATIONAL PROFILE

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services, education, and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Fairfax, VA. 

WHY DO YOU WANT THIS JOB?

Because, just like everyone at Ayuda, you believe:

· In seeing communities where all immigrants succeed and thrive in the United States.

· In the overall success of our organization and all our programs.

· That families should be healthy and safe from harm.

· That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.

· That diversity and equality make this country better.

WHAT WILL THIS JOB ENTAIL?

Core responsibilities of the position include the following: 

(Other duties may be assigned.)

· Serve as supervisor to up to three fellow Language Access Program staff (Coordinator(s), and/or Senior Coordinator(s) and/or Client Support Specialist(s)), assigning them work, overseeing and reviewing their progress, and evaluating their performance over the course of the year (including making decisions regarding performance improvement/discipline, if necessary). 

· Provide project management for interpreter trainings by completing various tasks, including, but not limited to, contracting with trainers and other consultants, obtaining physical or virtual space and materials for trainings, creating an application process for the trainings, publicizing the trainings and choosing the participants, and maintaining communication with program participants. 

· Recruit, select, and contract with the interpreters for the legal and victim interpreter banks through screening and assessment of individual applicants, taking into account program needs and negotiating appropriate rates. 

· Ensure the timely payment of vendors and independent contractors by requesting, reviewing, and approving for payment the invoices initially approved by the Language Access Coordinators/Senior Coordinator(s) on a regular basis. 

· Either directly or through supervision of others, design, coordinate, and deliver trainings for legal and social services providers on best practices regarding interpretation, language access, and using Ayuda’s interpreter banks. 

· With counsel from the Director, and with assistance from the Coordinator(s)/Senior Coordinator(s)/Client Support Specialist(s), resolve any possible complaints from service providers or interpreters. 

· Oversee the completion of grant reports by managing the collection and reporting of data, by drafting answers to qualitative questions asked by funders, and by adapting systems and policies in response to changes in reporting requirements. 

· Serve as a “grant lead” for various funding sources by maintaining a good relationship with the funder; submitting grant adjustment notices when there are changes in staffing, budgeting, or deliverables; completing applications for funding when funding can be renewed; and managing the steady progress and tracking of budget and performance benchmarks.   

· Periodically update the Language Access Program’s policies and procedures, in consultation with other team members. 

· Remain informed of developments in the broader field of interpretation and language access by attending conferences and trainings to ensure that the Language Access Program is serving its clients most effectively. 

· Orchestrate the successful fulfilment of unusual or difficult requests for services by, either directly or through supervision, gathering information, determining how costs relate to available resources, weighing different options for arriving at desired outcomes, and ensuring the execution of any chosen course of action.  

· Maintain and improve the systems and policies used to run the program, including Salesforce (through meeting with outside developers), staff training materials, and written manuals or guides.   

· Manage accounts with third-party vendors, with a focus on smooth delivery of service, careful tracking of billing/payment, integration with the Finance Department, and compliance with Ayuda’s procurement policy. 

· Assist the Language Access Director in supporting and shaping the program by helping to determine program structure, division of labor, annual budgeting priorities and allocations, policies and procedures, and best practices for promoting the full self-actualization of team members. 

· Participate in the meetings and decision-making processes of the leadership team and supervisor team at Ayuda.  

· Through testimony, participation on panels, and contributions to written materials, explain and promote the work of the Language Access Program to various stakeholders (funders, donors, public officials, and other nonprofits).    

· Assist the Language Access Director with identifying, and pursuing, funding and expansion opportunities. 

Requirements

HOW DO YOU KNOW IF YOU CAN DO THIS JOB?

Eligibility: Must be legally able to work in the United States and maintain proper work authorization throughout employment. Must be able to meet the physical requirements of the position presented in a general office environment. 

Education/Experience/Skills:

A Language Access Manager should be hard-working, detail and results oriented, decisive, confident, independent, creative and have strong time-management and problem-solving skills. 

The Manager should have: 

· At least two years of experience supervising full-time staff, leading projects, and managing grants. 

· Commitment to improving access to services for immigrant, limited-English proficient, and/or Deaf communities. 

· Strong written and verbal communication skills, including the ability to communicate effectively with a wide range of people, provide excellent customer service, and represent Ayuda well in the community. 

· Excellent organizational skills, with the ability to prioritize, think strategically, and manage multiple tasks and deadlines at once in a fast-paced environment. 

· Experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook). 

· Prior experience in public speaking or in developing and delivering trainings. 

· A good sense of humor and the ability to take things in stride. 

· Delegation skills. 

· The ability to plan backwards and to address anticipated obstacles. 

· A critical eye for time-saving measures and efficiency.  

The following skills and qualities are preferred, although not required: 

· At least five years of experience working in an office environment. 

· Knowledge about language access and/or interpretation. 

· Experience using: 

o Salesforce/CRM database 

o DocuSign 

o Wufoo 

o Certify  

o Bill.com 

o Sage Intacct  

o SharePoint 

· Experience with finances and accounts payable. 

· Experience working with interpreters.

SALARY AND BENEFITS:

The anticipated salary for this position starts at $70,000, depending on experience. 

We are proud of the benefits we can offer that include:  

· Platinum-level medical insurance plan 100% employer-paid.

· Dental and vision insurance 100% employer paid.

· Long-term disability insurance 100% employer paid.

· Life and AD&D insurance 100% employer paid.

· Pre-tax 401(k) with Employer match on first 3% of salary.

· Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years employment. Employees begin with 3 days of vacation leave. 

· New employees begin with 5 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year.

· 12 weeks paid parental leave/family leave.

· 24 days paid holidays and staff wellness days, including Winter Break the last week of the year.

· Job-related professional development fees (including annual state bar dues and professional memberships).

· Flexible work schedules.

This position is exempt for overtime purposes.

Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education. For more information, go to https://myfedloan.org/borrowers/special-programs/pslf. 

TO APPLY:

Please apply with resume and cover letter.  Writing samples may be requested.

Applications will be considered on a rolling basis until the position is filled. Apply early for full consideration. No phone calls, please.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT:

Ayuda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

We believe that a diversity of experiences, opinions, and backgrounds is integral to achieving our mission and vision. We celebrate diversity and seek to leverage the passion, energy, and ideas of a culturally diverse team.

Salary : $70,000