General Manager

POSITION SUMMARY:

The right candidate for this opportunity will exhibit passion for excellence, flair for service and possess a level of confidence in their sophistication and style. This person is a leader in the industry and has a strong aptitude for mentoring others.

General Manager will have a strong background specifically in beverage service, including wine, spirits, and other alcoholic and non-alcoholic offerings. Strong candidates will also show proficiency in inventory management as well as the ability to create and maintain an innovative cocktail and wine list.

General Manager will be a crucial element to the success of the operation. They will be responsible for training, developing and monitoring staff interaction with guests. They are also responsible for upholding high standards of service and true hospitality as well as consistently infusing the staff with an “above and beyond” mentality.

ESSENTIAL JOB FUNCTIONS:

• Operate restaurant to specifications, upholding high standards and impeccable service.
• Ensure service style and standards are met and guest expectations are exceeded.
• Identify guest needs and respond proactively to all of their concerns.
• Monitors guests and internal feedback and takes corrective action as required ensuring the highest level of guest satisfaction.
• Interview, train, supervise, mentor, develop, and evaluates staff.
• Schedule staff appropriately based on business needs.
• Maintain beverage based on business levels and guest preferences, this includes ordering as well as weekly inventories.
• Curate beverage program, adding wines and cocktails based on seasonality and guest preferences.
• Train and mentor staff on wine, cocktails and spirits with a strong emphasis on ongoing classes and education.
• Hold staff accountable for their areas of responsibility and clearly articulate expectations.
• Maintain effective relationship with food & beverage management, staff and all departments.
• Assist in managing monthly food, beverage and labor in an effort to minimize expenses and overtime.
• Ensure that paperwork is processed for bookkeeping and payment.
• Report to management regarding sales results and productivity.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Performs related duties as required.
• Job description may be changed at any time.

REQUIRED LICENSE/QUALIFICATIONS/KNOWLEDGE:

• Three (3) years of experience in a similar position.
• Must be able to speak, hear, understand, read, and write the English language.
• Excellent knowledge of wine, spirits, and liquors and their proper service, with the ability to design pairings and cocktails to match food.
• Proficiency in OpenTable or similar reservation system.
• Proficiency in a POS program on a managerial level.
• Food Handler’s Card.
• High school diploma.
• A general knowledge and understanding of Miami’s current events, cultural and culinary happenings.

PREFERRED LICENSE/QUALIFICATIONS/KNOWLEDGE:

• Experience as General Manager in casual/fine dining restaurant or resort/hotel.
• Asian cuisine knowledge preferred.
• Experience with inventory and ordering of wines, liquors and other beverage essentials.
• Understanding of Department of Labor standards.

SKILLS/APTITUDES:

• Excellent communication skills (verbally interacts with management, staff and guests).
• Solution oriented.
• Must be proficient in Microsoft applications (Excel/Word/Outlook).
• Must have proven leadership skills and team building skills.
• Must have an aptitude for guest relations.
• Ability to work well in stressful, high-pressure situations in a fast paced environment.
• Ability to accept constructive criticism and work calmly and effectively under pressure.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Capable of analyzing business outcomes and scheduling appropriately.
• Conflict resolution sensibility, both with staff and guest.

PHYSICAL REQUIREMENTS:

• Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Constant walking, sitting, and standing.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop
• Frequently lift up to 35 pounds.

WORK ENVIRONMENT:

• The noise level in the work environment usually is loud.
• The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.
• Work flexible hours that may include mornings, evenings, weekends, nights and/or holidays.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Fine dining restaurant

Shift:

• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant management: 5 years (Preferred)

Work Location: One location