Desktop Support

Three to four (3-4) years’ experience providing IT Support with DATA Center which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Experience with Anti-spyware and Anti-virus software.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an Associate’s Degree in Electronics and CompTIA A Certification.

• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

• Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),

• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non-Technical

• Good Customer management skill,

• Good in oral and written communication

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work Good to have

• Basic understanding and troubleshooting of Apple devices and apps

Job Types: Full-time, Contract

Salary: $20.00 per hour

Schedule:

• On call

COVID-19 considerations:
no

Education:

• Bachelor's (Preferred)

Experience:

• Entity Framework: 3 years (Preferred)
• Desktop support: 3 years (Preferred)

Work Location: Multiple Locations