What are the responsibilities and job description for the Client manager position at B'Zoe Inc.?
Job Description
Job Description
Salary : $35 / Hourly DOE
About us
B’zoe Care is a locally owned and operated Homecare company seeking to provide caregiver support to our community. We strive to provide any support that is needed to assist our clients to be as independent as possible while still maintaining the highest quality of life.
We provide a wide range of services but tailor ourselves to meet our clients’ individual needs. It is our belief that everyone should be treated with dignity and respect.
Our work environment includes :
Job Title : Client Care Manager Location : In Office
Job Summary : The Client Care Manager plays a pivotal role in executing our service strategy effectively. We value our relationships with our clients and do our best to keep in frequent contact with them to ensure that all needs are being met.
The Client Care Manager is responsible for coordination of Client In-Home care services. This includes in-home assessments and supervisory visits, working with our caregivers on the delivery of services utilizing the individual client Plan of Care, assisting with the coordination of caregiver scheduling and mentoring Caregivers as needed in a way that allows them to grow and provide better service to our clients.
The Client Care Manager will be the primary point of contact for communication with our Clients, their Families and our Caregivers.
Duties and Responsibilities :
- Meeting with potential new clients to evaluate their care needs and complete a Plan of Care
- Communicates with existing clients to ensure that all care needs are being met
- Updates Plan of Care based on clients changing health conditions or baseline
- Maintains a positive and professional relationship with Clients, Caregivers, Referral Sources and Ancillary Provers to ensure ongoing partnerships
- Communicate feedback from clients and caregivers to Management
- Support the Operations Manager in daily operational goals and tasks
- Answer phone calls and other administrative tasks as delegated
Qualifications :
The Client Care Manager must have a strong understanding of Home Care. This role requires the ability to multitask and to be aware of what is going on throughout the business.
A desire to serve the Senior population as well as outstanding Customer Service Skills are necessary to be successful in this role.
- Associate’s Degree preferred (will accept experience in lieu of degree)
- Minimum of 3 years’ experience in a similar role
- Preference will be given to those who have an active CNA or HCA License
- Ability to listen and communicate effectively
- Ability to work independently and as part of a team
- Strong problem-solving abilities
- Effective multitasking and organizational skills
- Must have a valid driver’s license, reliable transportation and valid car insurance
- Proficiency in Microsoft Office Suite and other relevant Software
Desired Soft Skills :
- Excellent time management and prioritization abilities
- Strong interpersonal skills for building relationships with colleagues
- Effective communication (speaking, writing and active listening)
- Openness to giving and receiving feedback constructively
- Comfortable working in high pressure environment
Wage : $68,000 Yearly.
Job Type : Full Time
Benefits :
- Health Insurance
- Dental Insurance
- Paid Time Off (Vacation & Sick time) Schedule :
- Day Shift
- Day Shift
- Monday Friday
- Evening & Weekend (as needed)
Last updated : 2024-07-11
Salary : $68,000