Security Associate

About Backroad Wellness

Backroad Wellness is a family owned medical cannabis dispensary operated by folks born and raised in Ohio. Our mission is to welcome and educate our local community and give them a fresh choice for their medical cannabis experience. We are opening multiple dispensaries in Ohio in early 2023 and we are looking for passionate talented people to join us on the ground floor and help us build. We value acting with care, integrity and respect, and the sharing of knowledge that ensures an exceptional patient and employee experience

Postion Summary

The Security Associate is responsible for the safety and security of all store assets, premises, visitors and employees. The Security Associate performs all security duties while providing exemplary service to all patients and visitors. All work is performed in a manner that amplifies the Mission and Values of Backroad Wellness and creates a uniquely exceptional patient experience.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list is not all inclusive.

• Control patient access to the premises by checking IDs, verifying patient documents required for entry, and allowing access to reception.
• Control vendor and visitor access to the premises by checking IDs, confirming eligibility for entrance, keeping accurate visit logs, and allowing access to the premises.
• Make patients, vendors and visitors feel welcome, greet them promptly, and provide exceptional service in all interactions.
• Help patients, vendors and visitors understand the rules and regulations for premises access and dispensing cannabis.
• Effectively address and resolve escalated patient, vendor or visitor issues that threaten the safety or security of the premises or any of the people onsite.
• Monitor surveillance and security cameras
• Patrol facility and surrounding area when not working the front door post
• Provide safety escorts for employees, visitors and customers, as needed
• Maintain vigilance and awareness of the general activities occurring on the premises and observe, report, or intervene, as appropriate, with any suspicious activities.
• Follow Emergency Action Plans and perform duties required of Security Associates during emergencies, including sounding alarms, and notifying the appropriate emergency response agency.
• Perform store opening and closing duties
• Perform all duties in compliance with company policies and state and local regulations.
• Address any safety or security hazards identified.
• Other duties as assigned.

Knowledge, Skills, and Abilities

Demonstrate knowledge of:

• security systems onsite
• Company safety and security protocols, SOPs, plans, and programs
• dispensary entrance requirements
• state and local cannabis regulations
• all training materials

Demonstrate skills in:

• organization and time management
• problem solving and conflict resolution
• effective verbal and written communication

Demonstrate ability to:

• work well as a member of a team
• deliver exceptional customer service
• be self-motivated, take initiative, and be resourceful
• project a positive attitude and continuously learn

Physical Demands and Work Environment

• Work is generally performed in a busy dispensary and requires frequent contact and interaction with patients, vendors, and visitors.
• Hours and shifts worked per week are varied and include mornings, nights, afternoons, and weekends. Shifts vary depending on hours of operation and business needs.
• Ability to operate a computer, keyboard, iPad or tablet, receipt printer, and other point of sale equipment.
• Frequent reaching and grabbing.
• Frequent standing and moving for prolonged periods of time
• Occasional stooping, kneeling, crouching, using ladders, and moving up to 50 lbs.

Education and Experience

• 1 years of security experience or in a first responder role
• 1 years of in-person customer service experience
• High school diploma or equivalent
• Prior law enforcement, or military experience (preferred)

Additional Requirements

• Must pass required background checks
• Must be and remain compliant with all legal or company regulations for working in the Ohio cannabis industry
• Must possess any state security and guard credentials.
• Must be a minimum of 21 years of age
• Must be certified in CPR and First Aid
• Must receive and maintain a current and active medical marijuana support employee license.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AT BACKROAD WELLNESS, WE BELIEVE DIVERSITY IS A REQUIREMENT FOR OUR SUCCESS. WE ACTIVELY SEEK OUT DIVERSITY AND STRONGLY ENCOURAGE ALL PEOPLE TO APPLY. PEOPLE OF ANY RACE, AGE, GENDER, RELIGION, SEXUAL ORIENTATION, SKIN COLOR, NATIONAL ORIGIN, AND ANY OTHER PROTECTED CLASS, ARE WELCOME HERE.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Cambridge, OH 43725: Reliably commute or planning to relocate before starting work (Required)

Experience:

• cannabis industry: 1 year (Preferred)
• Security Guard: 1 year (Required)
• customer service: 1 year (Preferred)

Work Location: One location

Salary : $16 - $0