Retail Manager

Company Description

Are you bad enough to work in the Badlands? Cedar Pass Lodge in Badlands National Park offers a range of work experience opportunities. We have opportunities in lodging, food & beverage, retail and maintenance, as well as administrative and operational support positions. We are proud to have a diverse team with employees from many different locations and cultures. The staff is welcoming and excited to meet new faces. Come join our team!

Job Description
The Retail Manager is responsible for all retail operations, training and managing department employees, and ensuring that all customers receive exceptional customer service.
ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:
Sales Floor Operations:

• Collaborates with Forever Resorts Management to Develop, implement, and enforce Department Standards.
• Responsible for the daily operation of all retail business units; Ensures all are adequately staffed, stocked, and open for business during business hours.
• Responsible for the stocking, display/presentation, and pricing of store merchandise; Responsible for cleanliness of the sales floor.
• Ensures grocery items are properly rotated and meet or exceed sanitation and health standards and guidelines.
• Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.
• Assists Retail employees with discounts, returns, and other transaction issues.
• Ensures proper opening, closing, and security procedures are followed.
• Ships purchased merchandise to visitors in a timely, accurate and safe manner.
• Ensures the retail facilities remain clean, organized, and stocked.
• Collects, completes and delivers monthly transfer sheets.
• Receives, organizes and files all incoming paperwork.
• Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the department.
• Acts in a professional manner; leads by example.
• Communicates and collaborates with other departments and managers, and attends required staff meetings to provide regular updates and inform others of problems and potential problems.
• Collaborates with other departments on orders and transfers.

Financial Responsibilities:

• Responsible for the financial success of all business units; Ensures compliance with financial guidelines and meets or exceeds all financial and operational goals.
• Recommends and implements strategies to maximize revenues and control costs.
• Ensures cashier duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.

Customer Service:

• Provides and ensures all guests receive excellent customer service.
• Uses knowledge of Gift Store merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.
• Responds to customer complaints in a professional manner.

Inventory Responsibilities:

• Responsible for inventory operations including ordering merchandise, maintaining proper inventory, running inventory counts and reports, and ensuring merchandise to be returned to suppliers is done in a timely manner.
• Coordinates delivered shipments; Checks that all shipments are properly received, checked, marked and put onto the floor for sale or distributed to other departments as necessary.
• Assists Merchandisers and keeps Vice President of Retail for Forever Resorts apprised of stock needs and takes running inventory counts as needed.
• Ensures inventory is neat and organized.

Supervisory Responsibilities:

• Responsible for managing department team members, creating staff work schedules, and training department employees in department standards, security procedures, department operations, and safe work methods.
• Mentors and coaches staff members on developing and improving skills.
• Enforces department standards, policies, and team member expectations; Performs progressive discipline, coaches, and retrains department employees as required.
• Completes detailed and timely performance evaluations.
• Follows and enforces company policies including uniform and grooming standards.
• Verifies payroll hours for department personal.

Additional Duties:

• Ensures deep cleaning projects are completed.
• Knows and follows all company, Environmental, Health, and Safety Management Programs and policies.
• Works extra shifts and hours as required.
• Assists in other positions and departments as needed.
• Other duties as assigned

Qualifications

• A valid Driver’s License is Required.
• Excellent written and verbal communication skills including ability to read, write, speak and understand English.
• Thorough knowledge of retail operations.
• Exceptional customer service skills including phone etiquette, and the ability to resolve customer complaints in a professional manner.
• Proper and accurate money handling and cash counting skills.
• Excellent supervisory and management skills.
• Ability to learn all company training materials.
• Ability to operate cash register, credit card machine and POS system accurately and efficiently in a fast-paced environment.
• Ability to work with minimal supervision and be self-motivated; Strong initiative and accountability, follow-up and follow-through.
• Strong organizational, interpersonal and time-management skills.
• Extensive knowledge of product information to enhance a professional sales approach.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

• Must be able to safely operate a motor vehicle.
• Ability to lift and transport items weighing up to 50 pounds.
• Climb stairs and walk on hard, tiled, wood, carpet and uneven surfaces, for extended periods of time.
• Stand/remain upright/standing for extended periods of time.
• Sit/remain sitting up for extended periods of time
• Kneel; bend; stoop; turn/twist; and reach down, forward and overhead repetitively.
• Ability to use general cleaning equipment such as a broom or mop.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

• High school diploma or general education degree (GED) preferred
• Minimum 3 years of experience in Retail Operations, Customer Service, or similar industry required
• One year of experience operating a cash register, credit card machine and/or POS system required
• Previous supervisory work experience required

Additional Information

Badlands Lodge, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.

Location: Cedar Pass Lodge,SD 240, Interior, SD 57750

Job Type: Full-time