What are the responsibilities and job description for the Internet Technical Support position at BAIConnect?
BAIConnect is a unique telecommunications company providing Internet, DirecTV, and phone services to residential and business properties in the greater Los Angeles area. We are looking for motivated, personable individuals interested in providing support for cutting edge technologies in a fast paced environment.
Description of Duties:
- Interfacing with customers via phone and email
- Schedule flexibility. Ability to work various shifts if necessary along with Holidays & Weekends.
- Providing support for Field Technicians using online chat software
- Documenting all calls/actions in a web-based ticketing system
- Troubleshooting/configuring routers
- Troubleshooting DirecTV receivers
- Basic networking tasks
We will provide training to the right candidate. No previous experience working with DirecTV or phone services is required.
Minimum Qualifications:
- Strong written and verbal communication skills with the ability to multitask
- Basic understanding of Windows/computer software
- Capable of working flexible hours including weekends
- Ability to apply learned skills quickly
Ideal Qualifications:
- Technical / Customer support experience
- Experience with router installation/configuration
- Basic understanding of networking concepts
Requirements for Application:
- Resume with Cover Letter
- Availability for employment in a timely fashion
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sherman Oaks, CA 91403: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location