What are the responsibilities and job description for the Service Writer position at Bailey Toliver RV?
Service Advisor/Writer
- Attitude is everything—greet RV Service & Parts department customers promptly and courteously.
- Listen to each customer and clearly articulate repair needs to technicians.
- Upsell recommended/additional services using low pressure, high integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Create and maintain repair orders in dealer management system.
- Up sell parts to customers and ensure they are properly notated on the repair order.
- Adherence to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of progress.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pick up.
- Review and explain repairs and associated costs with customers.
- Handle minor customer concerns and complaints.
- Keep the RV Service Manager informed of all problems and potential problems.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Brownfield, TX 79316: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Service Writers: 1 year (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
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