Office Manager

ABOUT US

We are a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.

POSTION SUMMARY:
Energetic professional who thrives wearing multiple hats. Experienced in handling a wide range of administrative and executive support related responsibilities and is able to work independently with little or no supervision. Adaptable, flexible, detail-oriented, highly organized and enjoys the administrative challenges in supporting a new and growing office. Will initially be single point of contact for all matters related to office space, reception, café space and business operations for office.

Manages and supports both the day-to-day and long-term efforts of the Denver office relating to office infrastructure, services and supplies, event planning and safety and security standards.

Coordinates and organizes office procedures to ensure organizational effectiveness, efficiency and safety. Responsible for streamlining administrative procedures, inventory control, office staff supervision and task delegation.

On point for maintaining a professional, service-oriented office environment with uncompromising adherence to Bain’s Operating Principles.

Responsibilities & Duties:

• Works closely with leadership team to manage all aspects of the physical office space, acting as primary liaison to building, parking, security management and staff
• Supports and manages office operations with regards to cafeteria, emergency and office supplies, capital/operating budget development and oversight, invoice coding and approvals, office equipment and services, repairs and maintenance, safety and security standards, space management and vendor relations.
• Evaluates and recommends additions or changes to equipment, service and supply offerings to manage costs and achieve efficiencies.
• Creates and maintains vendor relations including catering companies, cleaning/janitorial services, office equipment and supplies, outsourced support, repairs and maintenance, safety standards and temporary/permanent staffing agencies.
• Creates presentations and other management level reports as needed.
• Coordinates with the Global Real Estate Team to implement all construction and renovation projects and supports key aspects across the broader team.
• Engages with other North America Office Services teams to experience share and enhance overall office experience.
• With a hybrid EA team, work closely with EA Program Manager for Denver EA team to ensure seamless coverage for leadership team needs in the Denver office between EA program and office services
• Work to continuously improve Office Services effectiveness and efficiency.
• Working closely with OH and HR, identify when appropriate to bring on new OS staff and what roles are critical to fill
• Provide coverage for Reception as needed for business
• Leads office situational response team
• Ensures building and firm safety standards are followed, emergency supplies are up to date, quarterly updates are provided to the Director of Global Security
• Conducts training annually for key members of the office situational response and life safety teams, as well as, all incoming and tenured employees. In addition, works on special projects to enhance the office situational response program.
• Maintains all office budgets and provides updates and strategic uses of those budgets in support of building a great culture in Denver; including but not limited to planning all office events (in and out of office), managing logistics for officewide meetings, summer meeting, holiday events, et.
• Coordinating with Program management on Consulting class-specific events
• Coordinate with global/regional/local departments as appropriate (e.g., understand all departments’ activities and timelines so as to have the full picture of their employees’ experiences
• Operates within and tracks all spend for any/all office related budgets
• Drive cost reduction initiatives as needed
• Be the expert on all other activities happening in the Denver office - lunch and learns, guest speakers, affiliation group activities, social impact activities - and make connections and help make decisions with that knowledge
• Manage COVID protocols in terms of testing for employees and visitors, test distribution and any visitor screening; these protocols are subject to change and require flexibility to continue to align to Bain policy
• Other projects and duties as business needs dictate

Qualifications:

• Five years’ experience in an administrative management, operations/office services/facilities role required; professional services firm strongly preferred
• Bachelor’s degree preferred
• Flexible hours and ability to start before 8am and stay past 5pm on occasion.
• Solid purchasing, lease and contract management experience
• Meticulous attention to detail necessary
• Professional written and verbal communication skills are required
• Ability to work independently and as an integral member of teams
• Strong organizational skills, ability to prioritize, manage multiple tasks
• Create effective working relationships and build connections across all stakeholders
• Handle difficult and confidential situations with poise, understanding, and tact
• Effectively leads, motivates, and mentors team
• Open to implementing and supporting change management
• Proficiency in Microsoft Windows, Outlook, Word, Excel, and PowerPoint

Applicant must have received, or be willing to receive, the COVID-19 vaccine, and be fully vaccinated (established 2 weeks following final dose) by date of employment with Bain & Company to be considered for U.S. based jobs subject to required accommodation process.

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements

The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. At the time of posting, the estimated Colorado range is $90,000 to $106,000 with 10% performance bonus and 4.5% 401(k) contribution. Actual compensation will be influenced by various factors including but not limited to experience, education, licensure and certifications, training, location, responsibilities, internal equity and market data.