Customer Relations Representative - Syracuse

Salary Rate: $55,000 per year

Job Purpose Procures new business and maintains existing customer base.

Duties and Responsibilities

• Responsible for soliciting new business and maintaining the existing customer base. This will include the various aspects of the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.
• Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
• Responsible for meeting with cancelled accounts to determine the reasons for the canceling and try and to attempt to get the accounts back.
• Schedule meetings with customers and set-up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
• Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, which could include the business owners and Officers, Division management, Division staff in various departments, etc.
• May be required to meet/communicate with various City and/or County inspectors involved in the regulating and enforcement of laws and regulations pertaining to the services provided by the Company.
• 75-90 percent of the day will require being in the field visiting new and existing customers. depending on the tasks assigned for the day/week.
• Prepare customer setup sheets and possibly enter new customer information into the Company’s routing system.
• Provide daily reports to the Division General Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re-routed.
• Interact with others in a professional and ethical manner
• Follow department and company procedures
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
• Other duties as assigned