Manager Career Offices

The Career Office Manager creates and maintains a positive work environment that allows career office staff to be successful in providing quality service for residents. The Career Office Manager plans, organizes, and leads the office operation so that staff knows what is expected of them and has adequate resources to do good work. The Career Office Manager is an effective team builder who works collaboratively with internal and external resources to provide excellent customer service. Success measures include team leadership and development, and strong decision-making attribute

CORE DUTIES AND RESPONSIBILITIES:

• Clearly communicates expectations and priorities to office staff.
• Manages special projects or assignments, serves on work group teams defines the scope of projects, determines resources required, and implements the project or assignment.
• Communicates timely progress of projects and assignments to upper management.
• Delegates and reviews the status of ongoing work to ensure expectations are being met.
• Communicates throughout every level of the Workforce Solutions system 
• Directly supervises and evaluates the performance of office supervisors or team leaders.
• Ensures daily activities and tasks are aligned with the annual and long-term goals of the Workforce Solutions System and assists in setting short-term goals and objectives.
• Understands and implements the franchise requirements – Mission, Core values, Standards, and Guidelines.
• Is Creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.
• Serves in work groups and manages special projects and assignments when required.
• Ensures that company and contract policies and procedures are followed
• Demonstrates flexibility by being able to commute to different career office locations.
• Excels in customer service delivery, performance, and productivity targets
• Performs other duties as assigned.

EXPERIENCE:

• Demonstrates understanding and use of labor market and jobs data
• Ability to plan, lead, and organize an office environment
• Public Speaking experience is required