Clinic Receptionist

Balance Art Acupuncture and Wellness Center is seeking an experienced, reliable, motivated, team player with a positive attitude for our growing integrative medicine & acupuncture center. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Our ideal candidate will be able to eloquently communicate with our patients in person, over the phone, and via email with a focus on providing five star, exceptional customer service. They will also ideally have prior knowledge and experience of health insurance, patient account balancing and health insurance claim submissions.

We are interested in serious applicants seeking long-term employment and who have a desire to grow with a company. We are willing to offer more benefit for long term employees. Our ideal candidate should be quick to learn, eager to develop new skills and should be interested in growing with our practice. We invest considerably in our employees' training and skills.

Our ideal candidate will be available 8~9 hours daily full-time per week from Tuesday to Saturday:

Responsibilities include:

• Answering and efficiently managing phone system

• Greet and welcome guests as soon as they arrive at the office and direct visitors to the appropriate treatment room

• Answering patient emails and voicemails in a timely manner

• Coordinating patient care, insurance verification, payment collection and medical record management

• Managing other office staff along with offering excellent support to the Medical Director

• Applying universal precautions to manage and prepare patient rooms and medical equipment

• Assisting with patient care as needed

• Accurate scheduling of patient appointments in person, over the phone, and over email

• Diligent management of patient workflow (notating patient check in and out times, managing cleaning rooms while checking patients in)

• Management of patient accounting, insurance billing for patients, and patient records
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). Management of inventory, equipment, and supplies

This position would be a good fit for you if:

• You are outgoing, enthusiastic, friendly, and someone who loves to smile

• You are detail-oriented, organized, and you thrive in a fast-paced work environment

• You can speak English (Chinese/ mandarin even better if you can) with no problems to communicate with patients, insurance companies

• You can multitask answering phones, greeting patients, and answering emails with eloquence

• You have exceptional customer service skills, and strive to anticipate patient's needs and deliver a top notch experience.

• You have exemplary professional and refined written and spoken communication skills, and are fluent in English

• You are clean, tidy, punctual, motivated, and dependable

Requirements:

• English requirement (Chinese language preferred)
• Outgoing, enthusiastic, friendly, and love to smile

• Proficiency in Microsoft Office Suite, Hands-on experience with office equipment (e.g. fax machines and printers)

• Prior knowledge of OfficeAlly, UnifiedPractice, are a plus

• Professional attitude and appearance, Customer service attitude, Solid written and verbal communication skills, Excellent organizational skills

• 1 year experience in healthcare, medical, or wellness industries

• 1 year experience in customer service or hospitality industries

• Reside within reasonable proximity to our office in Vienna, VA

• Authorization to work in the USA

Typical end time:

• 6PM

Typical start time:

• 9AM

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Application Question(s):

• Do you have business marketing skills or experience?

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Mandarin/Chinese (Preferred)

Work Location: One location