What are the responsibilities and job description for the Medical Front Office Receptionist position at Balance Health?
Description
ABOUT SONOMA COUNTY ORTHOPEDIC & PODIATRIC SPECIALISTS
Sonoma County Orthopedic & Podiatric Specialists is powered by Balance Health, the nation’s premier comprehensive lower-extremity focused Physician Practice.
Serving residents in Santa Rosa, CA and the surrounding areas, Sonoma County Orthopedic & Podiatric Specialists is the leading podiatric and orthopedic practice in Sonoma County. The team at Sonoma County Orthopedic & Podiatric Specialists pride themselves on providing patients with a caring, safe and effective healthcare environment. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable care.
POSITION SUMMARY
We are looking for a Medical Front Office Receptionist who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process in a high volume clinic. The Medical Front Office Receptionist will also assist with other administrative office duties as needed.
DUTIES AND RESPONSIBILITIES
- Greet patients
- Check in patients and assist with individual concerns, as they arise
- Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
- Ability to multitask and thrive in a high-volume clinic while ensuring patients receive excellent customer service
- Other tasks, as assigned
Requirements
QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS
- Minimum of 3-5 years experience in a healthcare position with experience with insurance is preferred
- Good verbal and written communication skills
- Basic knowledge of computers and office equipment
- Patient-focused with the ability to work independently
- Capability to adapt quickly and thrive in a fast-paced environment
- Knowledge of Athena EMR is preferred
- Bilingual is helpful
PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Sonoma County Orthopedic & Podiatric Specialists is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
- While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
- Specific vision abilities required by this job include close vision, distance vision and depth perception
- Must be able to lift/carry up to 25lbs
AMERICANS WITH DISABILITIES ACT (ADA) SPECIFICATIONS
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision about the accommodation request or how to make the accommodation.
COMPENSATION AND BENEFITS
- Compensation starting at $21.00/hour depending on experience
- Comprehensive medical and dental benefits offered
- PTO and paid company holidays
- 401k with 4% match
- Pet insurance
- Company paid short term disability
Salary : $21 - $23
