Access Center Coordinator

Why work for us?

• Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care.
• Our Vascular Access Center performs interventional radiology procedures for dialysis vascular access and PAD.
• Through our joint venture with Evergreen Nephrology we are a growing organization with opportunities for professional and personal growth.
• We will help you grow in your leadership experiences while learning the new value-based care world.
• Comprehensive benefits package that includes medical, dental & vision on the 1st of the month 30 days after hire.
• Employer contribution of up to 10% of annual pay for your 401K.
• Generous paid time off plus 8 paid holidays, a birthday float day off and a mental health day!
• Company paid life insurance.
• Join a fast-growing field - employment of medical and health services is projected to grow 32 percent from 2020 to 2030, much faster than the average for all occupations.
• Voted Top Workplace of San Diego 2017 and 2020 - 2023!

Our Values: Patient-centered I Accountability I Respect I Innovation I Data-Driven

Our Mission: to consistently deliver superior care – Balboa Care – to every patient with kidney disease.

Work Location: On-Site

Short Description:

This Access Center Coordinator is responsible for overall coordination of patient scheduling, outreach, and communication activities for the Vascular Access Center. Maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, and supports central billing functions by gathering insurance information, physician referrals, and insurance pre-authorizations.

Essential Duties and Responsibilities

In this position, you will be responsible for the following duties (among others):

• Review patient schedules to maximize patient service, including checking for opportunities to add in patients due to cancellation, checking availability to accommodate an emergency patient, pulling patient charts and records, and other tasks as necessary
• Perform administrative support activities such as correspondence, filing, faxing, mailing, etc.
• Answer and route incoming telephone calls appropriately
• Monitor, maintain, and order office supplies and equipment as instructed
• Serve as liaison between physicians and referring facilities; ensure vascular access procedure results are forwarded to the dialysis facility and referring physician
• Verify patient insurance eligibility, submit prior authorizations if needed, and obtain referrals when necessary
• Coordinate dialysis treatments for patients and transportation if needed
• Forward billing information to appropriate billing contact
• Maintain patient confidentiality; know and adhere to all HIPPA regulations
• May be a key holder and required to open the access center on a daily basis
• Participate in access center community education activities and programs
• Other duties required to adequately fulfill the duties of your position include
  • Work overtime with little or no notice as needed
  • Attend team meetings, phone conferences, and training as needed
  • Know, understand, and follow company guidelines, policies and procedures policies
  • Know, understand, and comply with all clinical and business policies and procedures
  • Consistent, regular, punctual attendance as scheduled
• Other duties and tasks as assigned

Required Qualifications

• High School Diploma or equivalent
• Minimum 2 years experience in a healthcare office handling insurance verification with Medicare, Medicaid and commercial payors
• Minimum 1 year experience obtaining pre-authorizations and/or referrals from insurance carriers
• Understanding of medical terminology
• Proficient in Microsoft Office Suite and computer applications
• Proficiency in electronic medical records system

Preferred Qualifications

• Experience using EPIC electronic medical record system

Required Skills

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Must have ability to work both independently and effectively as part of a team
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills

Pay Range:

$18-$22/hour and up, depending on experience

Other Considerations

• Background check required
• Travel to other sites located within San Diego County may be required
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Supervisory duties – none

Language Skills

While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.

Vision Requirements

Vision requirements include close vision, ability to adjust focus, and see color.

Physical Demands

Physical requirements may vary slightly and should be reviewed with your manger. In general, this position requires the ability to lift up to 35 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies.

Work Environment

Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures is required for every healthcare provider in these positions. Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.

About Balboa United

Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-service medical practice management services organization. From one small office, BNMG now has 24 clinical offices throughout San Diego, Imperial, Orange and Riverside counties. In addition to office and hospital-based patient care, Balboa physicians manage the dialysis treatments of approximately 4,500 patients at 88 dialysis centers and conduct Nephrology based clinical research at 6 centers throughout Imperial and San Diego counties (California Institute of Renal Research).

*EEO Statement Balboa United is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Our Company policy prohibits unlawful discrimination based on race, color, creed, religion (including religious dress & grooming), sex (including pregnancy, childbirth or related medical conditions), gender (including gender identity and gender expression), marital status, registered domestic partner status, military status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, sexual orientation, or any other basis protected by applicable federal, state, or local law. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee of Balboa United, including managers and co-workers. If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your manager or Human Resources (HR). Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Company's Human Resources Department. We will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.