Job Posting for Hyundai Service Retention Center Associate at Balise Motor Sales
Job Details
Job Location: Hyundai of Fairfield - Fairfield, CT
Position Type: Full Time
Salary Range: Undisclosed
Job Description
Retention Center Specialist (Call Center)
This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.
Job Description:
Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls.
Answer inbound calls.
Schedule appointments for our service departments.
Confirm appointments and follow up on customer satisfaction.
Introduce new customers to the benefits of doing business with Balise.
Educating customers about their vehicle needs and other questions they may have.
Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
Other duties assigned by managers.
Environmental & Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.
Benefits Include:
Health, dental, life and disability insurance
401(k) with company match
Flexible spending accounts
Paid Time-Off
Qualifications
Skills & Requirements:
Excellent customer service skills
Ability to learn product knowledge & upsell customers on services.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Hyundai Service Retention Center Associate career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Hyundai Service Retention Center Associate.
Click the checkbox next to the jobs that you are interested in.
Not the job you're looking for? Here are some other Hyundai Service Retention Center Associate jobs in the Fairfield, CT area that may be a better fit.
We don't have any other Hyundai Service Retention Center Associate jobs in the Fairfield, CT area right now.