What are the responsibilities and job description for the Supervisor - Players Club position at Bally’s Atlantic City?
Description
- Develops and executes benefits, rewards, and aspirational value for the Bally Rewards player card program.
- Assists in the development of new business programs and promotions as well as retention programs tied to the Bally Rewards Program for the Atlantic City Region.
- Manages all operational areas related to the following customer service functions: Bally Rewards Tiered Card issuance, cash and comp issuance and marketing promotional events.
- Communicates all relevant marketing programs and promotions to all related areas.
- Responsible for developing and scheduling charter bus marketing programs.
- Forecasts and communicates monthly coin expense and patron volume for staffing and operational efficiencies.
- Develops and executes box office sales strategy, including up-sell programs and cross-sale initiatives.
- Oversees all ticketing details for headliners and production shows including ticket block management and group sales.
- Makes recommendations to increase sales volume or enhance the bottom-line revenue results.
- Makes package recommendation changes based on competitive information and new business opportunities.
- Responsible for managing the department plan/budget.
- Maintains awareness of changes in the marketplace that may impact the nature of events planned at the facility.
- Ensures outstanding customer service delivery in alignment with company and department goals.
- Maintains regulatory compliance and integrity in the operation within the scope of responsibility.
Other duties as assigned.
Qualifications
Source: Hospitality Online
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