What are the responsibilities and job description for the PERSONAL BANKER: Universal Teller/Banker - CHANDLER PAVILIONS (Chandler, AZ) position at Banco Bilbao Vizcaya Argentaria, S.A.?
BBVA USA
California Consumer Privacy Act
(“CCPA”) Privacy
Statement
For Covered Persons
The following CCPA Privacy Statement shall not apply to the collection, processing, sale or disclosure of any information (i) that a consumer provides to us to obtain a financial product or service from us, or (ii) about a consumer resulting from any transaction involving a financial product or service between us and the consumer; or (iii) we otherwise obtain about a consumer in connection with providing a financial product or service to that consumer.
"To better understand your rights in respect of any such information excluded from the following CCPA Privacy Statement for Covered Persons, please instead reference the BBVA Privacy page, which you may visit at https://www.bbvausa.com/policy/privacy-policy.html".
This PRIVACY STATEMENT FOR COVERED PERSONS supplements the information contained in the Consumer Privacy Disclosure of BBVA USA (“we,” “us,” or “our”) and applies solely to employees, owners, directors, officers, medical staff members, contractors and job applicants who reside in the State of California (each, a “Covered Person” and, collectively, the “Covered Persons”). We adopt this statement to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this statement. For Covered Persons, the provisions of this Privacy Statement prevail over any conflicting provisions of the BBVA USA Consumer Privacy Disclosure, the BBVA Mobile Banking Application Privacy Policy, the BBVA Online Privacy Policy, and/or the BBVA ClearSpend Service Privacy Policy.
Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Covered Person subject to the CCPA (“Personal Information”). In particular, we have collected the following categories of Personal Information from Covered Persons within the last twelve (12) months:
| Category | Example | Collected |
| A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver`s license number, passport number, or other similar identifiers. | YES |
| B. Categories of Personal Information listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver´s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | YES |
| D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | YES |
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer´s interaction with an internet website, application, or advertisement. | YES |
| G. Geolocation data. | Physical location or movements. | YES |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | YES |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | YES |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C.Section 1232g, 34 C.F.R.Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | YES |
| K. Inferences drawn from other Personal Information. | Profile reflecting a person´s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | YES |
Personal Information does not include:
- Publicly available information from government records.
- De-identified or aggregate consumer information.
- Other information to the extent excluded from the CCPA´s scope, like:
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (CalFIPA), and the Driver´s Privacy Protection Act of 1994;
- health or medical information that constitutes clinical trial data or that is otherwise covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), or the California Confidentiality of Medical Information Act (CMIA);
- Personal Information we may collect from a natural person (including, without limitation, emergency contact information for that natural person and such other Personal Information we may need in order to administer benefits for such natural person) in the course of the natural person applying for a job with us or otherwise in connection that natural person acting as our employee, owner, director, officer, medical staff member, or contractor; and
- Personal Information we may collect from a natural person who is acting as an employee, owner, director, officer, or contractor of another company with which company we are communicating or for which company we are otherwise evaluating or actually providing a product or service.
Use of Personal Information
With respect to each of the categories of Personal Information listed in the table above, we may use or disclose such Personal Information for any one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided;
- To enroll you in benefits such as health insurance, dental, 401(k), etc.;
- To provide you with email alerts, event registrations and other statements concerning our employees;
- As otherwise necessary or appropriate to protect the rights, property or safety of us, our customers, consumers, or others;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- For such purposes as may be necessary or appropriate in connection with audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
- To improve our website and apps and present their content to you; and/or
- As otherwise described to you when collecting your Personal Information or as otherwise set forth in the CCPA
Changes to Our Privacy Statement
We reserve the right to amend this privacy statement at our discretion and at any time. When we make changes to this privacy statement, we will notify you through a statement on our website homepage.
Accessibility Statement
If you use assistive technology and the format of this privacy statement interferes with your ability to access information, please contact us at web_accessibility.us@bbva.com. To enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material and your contact information. Users who need accessibility assistance can also contact us by phone at 1-800-273-1057.
Contact Information
If you have any questions or comments about this statement or the ways in which we collect and use your Personal Information, please do not hesitate to contact us at: privacy.us@bbva.com.
A Spanish version of this document is available below as a courtesy to our clients who use Spanish as their primary language. Although BBVA USA has taken every precaution possible to translate the original document correctly, the Spanish translation is only a courtesy to our clients. Please take note that all official documents from BBVA USA will be in English only.
Website: https://sites.google.com/s/10fd6psRU7uYSU7x1KLq9VtFHHyuGstWW/p/1TSEJfrr2Tva5stFz6usb6jaQqlEMKVEI/edit.
Email: privacy.us@bbva.com
Postal Address: BBVA USA
Attn: Office of the Data Protection Officer
701 32nd Street South
AL BI-SC SNS
Birmingham, AL 35233
Effective Date: January 1, 2020
Area:
BRANCHES & SUPPORT
Deadline for applying:
12/26/2020
Company:
USA - Compass Bank dba BBVA Compass
What does the job entail?
Perform as a Personal Banker whose primary responsibilities include promoting consumer banking products and services and delivering exceptional customer service while developing new business and expanding existing client relationships. Ultimately these results-oriented team members are committed to bringing the age of opportunity to everyone and they do so by applying proactive and consultative selling techniques to uncover customer and consumer needs by identifying opportunities and matching their needs with our banking solutions maximizing retention and production. In addition, they are also expected to perform limited operational tasks, conduct teller transactions and help manage the lobby.
Responsibilities
-
-Achieving personal sales goals by opening new consumer accounts such as checking and savings, credit cards and loans, CDs and Money Market Accounts; cross-selling and making referrals of bank products.
-Provide a consistently superior customer experience, handling customers’ transactional needs, including but not limited to deposits, withdrawals, and payments while maintaining the cash drawer in balance.
-Answer customer inquiries regarding products and services and fulfill and fulfill basic servicing requests.
-Work to create and establish relationships with customers, remaining well-informed about the customer’s relationship with the bank.
-Educate customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings to make their banking more convenient.
-Assists branch and fellow team members with achieving branch goals.
-Refer customers to partners when more complex financial goals and needs are recognized.
-Achieve required levels of outbound phone calls using bank-generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial goals.
-Ensure safe and sound banking practices, including adherence to all applicable laws and regulations.
Education/Experience
- High School Diploma or General Education Degree (GED) with One (1) year retail banking and sales experience or related experience.
- Work experience may NOT substitute for education requirement.
Lic/Cert/Reg
- Required: None required.
- Preferred: None preferred.
Legal requirements
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants
because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation information of other employees or
applicants as a part of their essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to compensation information, unless the
disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with
the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)).
Individuals with Disabilities
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified
applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who
is unable to use our online tools to search and apply for jobs, please contact us by emailing:
disabilityaccessjobs.us@bbva.com or by calling
toll-free (in the U.S.) 1-844-664-9275. Please indicate the
specific type of assistance needed*.
*The disability access telephone line and email address are reserved solely for job seekers with
disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of
your job application if you do not require accessibility assistance or an accommodation. Messages left for
other purposes, such as following up on an application or non-disability related or technical issues, will
not receive a response.
EEO Statement
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to
provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin,
gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual
orientation, genetic predisposition, protected veteran status, or any other status or classification
protected by federal, state or local law. This policy includes all job groups, classifications and
organizational units. With regard to employment, this policy extends to applicants and covers our
recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and
training practices as well as social and recreational activities.
View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA Compass, BBVA
Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.
Working at BBVA
BBVA is a global company with over 160 years of history present in 30
countries with over 79 million customers.
We are more than 125,000 professionals working in multidisciplinary and diverse teams.
At BBVA, we are ahead of the transformation that is taking place in the banking sector,
challenging the status quo, to make life easier to our customers.
Being part of BBVA means developing your career in one of the most innovative companies in
finance.
Responsible banking
We're committed to responsible banking to help drive a more inclusive and
sustainable society. The future of banking
lies in financing the future.
We started out with the spirit of helping others make the best financial decisions. That spirit
remains with us today
and encourages us to keep moving forward, prioritizing innovation and digital transformation so that
we can put the
opportunities of this new era within everyone's reach.
Diversity
At BBVA, we believe that having a diverse workforce makes us a better bank. We are proud to be a company that prioritizes diversity, inclusion and equal opportunities, regardless of the race, age, gender, ethnicity, disability, religion or sexual orientation of our employees and collaborators.
Our values
Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.
Customer comes first
We think big
We are one team