Operations Coordinator

Reporting to the Director of Operations, the Operations Coordinator (OC) is responsible for helping to organize and execute a variety of functions, some of which are administrative in nature, in support of the Director of Operations, the Operations Management Team, and Operations as a whole (Loan Services, Deposit Operations, Records Management/Mail Services, and Operations Support). The Operations Coordinator should be highly organized, detail-oriented, a strong communicator and able to manage (and complete) multiple projects/tasks concurrently. The Operations Coordinator will need to meet deadlines and produce high-quality work. The Operations Coordinator will be expected to be proactive, seeking out areas in which they are able to provide support/assistance, as well as being extremely collaborative and flexible. The Operations Coordinator works both independently and within a team on special nonrecurring and ongoing projects and exercises discretion and independent judgment while performing duties. This is a full-time career opportunity based in Bangor, Maine that provides both remote and on-site work options with a required minimum of three (3) days a week in the office. The hybrid (remote/on-site) work option is available upon successful completion of initial onboarding and training (approx. 90 days). Key Responsibilities: Help track, organize and provide reporting related to Operations projects and initiatives. Create, distribute and maintain/enhance a variety of reporting to the Director of Operations, and Operations Management Help lead the planning and execution of Operations-related project/staff meetings, steering committee meetings, cultural events/celebrations and other ad-hoc meetings and events. Assist with the monitoring and reporting related to Operations budgets, expenses, vendors and/or systems. Proactively and continuously seek to develop and grow technical skills, knowledge and expertise in all Operations-related areas. Assist with ensuring that Operations-related processes and procedures remain up to date, accessible and consistent. Provide general administrative support to the Director of Operations and other members of Operations Management as needed/requested. Serve as one of the primary backup resources for 11 Hamlin Way front desk coverage (partnering with Real Estate Management). Frequently leads and/or contributes to special projects as assigned. Customer Experience Responsibilities: Provides outstanding customer experience in a friendly and professional manner. Displays a high degree of empathy, competency, and professionalism. Tracks and monitors problems and outstanding work items to ensure timely resolution. Escalates problems as appropriate. General Responsibilities: Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook. Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Performs additional duties as requested. Core Competencies: Creativity/Innovation – Looks for opportunities to increase efficiency and effectiveness. Has ability to constructively challenge assumptions and seek/develop new and different ways to improve performance and/or processes. Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs. Initiative – Takes independent action, operates as a pro-active self-starter, and acts on opportunities, practices self-development. Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad. Interpersonal Skills – Has excellent communication skills, both written and verbal as well as the ability to exhibit active listening skills and being open other viewpoints, perspectives, etc. Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, and incorporates vision when planning. Knowledge/Skills/Experience Requirements: High school diploma or equivalent required. College degree preferred. Exceptional organizational skills Excellent communication and customer service skills. Proficiency with Microsoft Office products such as Word, Excel and Outlook Ability to work independently as well as in a collaborative environment. Ability to manage multiple tasks concurrently and prioritize. Physical Demands/Conditions Requirements: General office environment. Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.