Production Services Specialist

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Production Services Specialist The individual in this role will provide front line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus of triage leadership on all business impacting incidents. Responsibilities of this role include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root cause and problem resolution follow up.

Required Skills

• Minimum of 10 years of experience in mainframe systems programming role or production support role or directly in related business operations for the core application

• Subject Matter Expert in transaction exchange services for deposit, loan, card and general ledger applications

• Strong knowledge and experience with IBM Mainframe and related technologies

• Extensive understanding of banking business knowledge in deposits, payments, credit cards, loans, general ledger as well as fraud prevention, interests/floats and financial services industry standards X9 etc.

• Strong experiences in data collection, transformation and distribution involving mainframe with various technologies.

• Extensive knowledge and understanding the processing flows in interbank transfers and settlements such as ACH and Wire transfers etc.

• Strong knowledge and experiences in distributed systems in data processing is a plus

Desired Skills

• Troubleshooting and triaging skills to identify and analyze issues

• Be able to communicate and summarize the issue impacts, causes and resolutions.

• Understanding banking transaction settlement and posting processes

• Be able to use mainframe environment to perform production support related activities

Core Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week:

40