What are the responsibilities and job description for the Home Loans Closer position at Bank of America?
Job Description:
THIS JOB CODE REQUIRES SAFE ACT REGISTRATION
Responsible for contacting clients, sales, vendor and financial center partners to set client closings. Maintains adherence to all Bank of America, Compliance and Government guidelines, disclosures and regulations. Is focused on achieving client delight through successfully establishing rapport, owning the closing call through booking, setting appropriate closing expectations, ask probing questions, confirm rate and terms of loan, relationship deepening and executing on all closing commitments. Can troubleshoot closing issues, questions or concerns raised by clients, sales and financial center partners. Required to be able to discuss details of the application thoroughly and accurately to ensure execution of all closing actions resulting in a timely and effective closing process., Responsible for working pipeline, queues quality review of signors and closing package preparation and state-specific requirements prior to closing date set. Responsible for several kept informed routines to ensure that clients closing expectations are set properly and followed through on until booking. Maintains a high level of client service by being proactive in communication with partners and supporting vendors prior to, during and post-closing processes. Works closely with sales and financial center partners to ensure that booking goals are achieved.
Required Skills:
Prior client service experience
Experience with an Inbound or Outbound Call Center Environment
Strong written and verbal communication skills
Organizational/Time Management skills
Experience with computer applications as a system of record
Ability to multi-task and work in a fast paced environment
Quality focused with strong attention to detail
Ability to adapt and embrace change
Maintain a positive attitude
Team player mentality with the ability to work independently
Manage challenging situations
Ability to deliver a difficult message
Ability to take ownership and make appropriate decisions
Ability to manage risk
Desired Skills:
Client service experience
Previous mortgage processing experience
**Multiple Shifts May Be Available**
Shift:
1st shift (United States of America)Hours Per Week:
40
