What are the responsibilities and job description for the Production Services Specialist position at Bank of America?
Job Description:
Job Description
Summary:
The successful candidate will: Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Drive investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Participate in formal and informal Post Problem Event Reviews , coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Participate in weekly problem management meetings and assist reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable. At least 4 – 5 years of relevant technical experience required.
What’s it like working at Bank of America? It’s an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.
We’ll help you:
- Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
- Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
- Provide comprehensive and ongoing guidance, tools and solutions to support your clients’ growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
- Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
- Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.
We’re a company that believes in each other and our communities
- Unfailing belief in responsible growth
- Dedication to supporting the communities we serve
- Involvement and support of dozens of Employee Network Groups
- Continuous training and development to help people succeed, regardless of their background or experience
- A commitment to diversity, because it makes us stronger and able to connect with — and reflect — clients and customers around the world
- Fostering internal mobility to grow and retain talented teammates
Required Skills
• Java/.NET application support/development experience
• Web Services ( SOAP, REST etc)
• Windows Services experience
• RDBMS experience ( SQL Server, Oracle or DB2 etc )
• Splunk, Autosys experience
• Experience in a Production Support role – Flexible to periodically work on shifts/ on call support model.
• Excellent communication skills and ability to understand customer based requirements and expectations. Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis.
• Capable of working in high pressure situations.
Desired Skills
• IBM DataStage or any ETL platform experience – Ability to troubleshoot production issues, review job logs and remediate job failures.
• AppDynamics
Shift:
1st shift (United States of America)Hours Per Week:
40
