AVP Banking Center Manager (Branch Manager)

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional client service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

We are dedicated to building community and strive to help our clients succeed financially. By helping to facilitate financial stability for our clients, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our clients and team members thrive, we achieve success for our bank.

About You:

Being the best bank for our clients and team members begins with outstanding talent that possesses and displays the following attributes:

• Poised and enthusiastic leader
• Highly organized with a strong sense of urgency, initiative and drive to achieve goals and objectives
• Demonstrated ability to inspire team members to meet business objectives
• Motivates and persuades team members to act
• Accomplished inside business development leader
• Skilled in identifying client needs to develop and grow business
• Tenacious focus on the delivery of an exceptional client experience
• Embraces operational excellence
• Passionate about the successful delivery of Bank OZK’s retail value proposition

Your Role:

In this role, you will focus primarily on effectively and enthusiastically managing the banking center in our growth-oriented retail bank, providing leadership and setting high levels of accountability with team members. You will also provide business development leadership and management, primarily for inside business development. You will manage employees and lead day-to-day responsibilities. You will contribute your unique talents, skills and experiences to cultivate, maintain and strengthen relationships with the community, providing exceptional client service while meeting the financial needs of our clients. You will lead your team and our bank to get better every day.

• Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, career development, promotion and pay recommendations, and terminations of direct reports
• Manage inside business development activities, promoting the bank’s full suite of consumer and business products, ensuring growth goals are achieved
• Proactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby management
• Lead and coach the team to develop professional relationships with clients, listening carefully to client needs, and matching products and services to meet their needs
• Retain, grow and attract clients, generating growth that supports the bank’s goals
• Oversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviors
• Execute strategic and tactical plans to ensure sound operational performance, including effective audit results
• Maintains responsibility and accountability for banking center security for all employees occupying the facility and ensures compliance with the bank’s security program, policies, and procedures
• Proactively resolve client concerns in a timely, professional and positive manner
• Lead by example and be a change agent to help banking center team members evolve to meet shifting client needs and demands
• Enthusiastically embrace, support and model the bank’s values and mission
• Ensure regular and effective upstream and downstream communication with regional and division leadership and with banking center team members
• Model talent development skills and business development skills to facilitate strong employee engagement
• Identify and recruit talent to build a highly effective team
• Ensure employees have access to and receive mentoring and training to be effective in their roles
• Display a high degree of integrity, trustworthiness and professionalism at all times
• Ensure branch compliance with audit and regulatory procedures, as well as Bank policy and procedures
• Follow Bank policy, procedures and guidelines to protect employees, clients, and bank assets

Job Expectations:

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation

Note: This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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Position Requirements:

Qualifications:

• Bachelor degree or commensurate work experience required
• 1 year retail client service and/or business development experience required
• 1 year business development management/leadership experience strongly preferred
• Proven achievement of business growth goals and financial targets required
• Experience managing, leading and coaching professionals required
• Comprehensive knowledge of bank products/services and regulations required
• Valid driver’s license and good driving record required
• NMLS preferred (required for lending activities)