What are the responsibilities and job description for the Diagnostics Scheduler position at Banner Health?
Primary City/State:
Sun City West, ArizonaDepartment Name:
Breast Ctr-HospWork Shift:
DayJob Category:
Administrative ServicesThose who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
Do you have a passion for providing excellent customer service? Banner Imaging is currently looking for a Diagnostics Scheduler to join our dedicated and knowledgeable team. We are a high volume, successful outpatient radiology practice requiring dedication and the ability to prioritize multiple tasks. We offer an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. At Banner Health our mission is to Make health care easier, so life can be better. If you have a passion for health care and customer service, we want to hear from you.
To be a good fit for this role you must be detail oriented, highly organized, able to multi-task, work well on a team to collaborate and share responsibilities, a good communicator, able to problem solve independently, and customer service oriented. Scheduling experience is preferred and breast cancer experience is a BIG PLUS!
This position is a full time, 40 hour a week position. Shift is 8:00AM-4:30PM Monday – Friday – no holidays, no weekends, no call.
POSITION SUMMARY
This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.
CORE FUNCTIONS
1. Receives physician orders and seeks clarification, if necessary. Verifies insurance, obtains pre-authorizations and per-certifications. Answers all telephone inquiries related to scheduling.
2. Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient re-schedules.
3. Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database. Prepares charts and manages files within regulatory requirements. Compiles and reports statistical data, if needed by the assigned department.
4. Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.
5. Provides administrative support to the assigned unit when required.
6. Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
The position also requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Medical terminology is required. Must possess excellent organizational skills, as well as effective human relations and communication skills.
Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems. Must be able to maintain accurate statistical records, gather data, and produce reports. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
