Gift Shop Supervisor

Primary City/State: Phoenix, Arizona Department Name: Gift Shop-Hosp Work Shift: Day Job Category: General Operations Great careers are built at Banner. We value and celebrate equity, diversity and inclusion by promoting a culturally-rich workforce. If changing health care for the better sounds like something you want to be part of, we want to hear from you. As a Gift Shop Supervisor you will be responsible for overseeing the Gift Shop daily operations including, sales, merchandising, inventory and much more! Location: Banner Estrella Medical Center - 9201 W Thomas RD Phoenix, AZ 85037 Shift/Schedule: Mon-Fri 8:30AM-4:30PM Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy. POSITION SUMMARY This position plans, implements and supervises business and financial aspects of gift shops and/or thrift shops and/or gourmet coffee bars in accordance with approved annual goals. Responsible for supervision and coordination of operations staff and/or volunteers to achieve the objectives of generating budgeted net proceeds and customer satisfaction. CORE FUNCTIONS 1. Plans, develops, and implements courses of action to achieve the goals of gift shops, thrift shops and/or gourmet coffee bars including supervision and coordination of operating, business and financial functions. Maintains and ensures compliance with established operating policies and procedures. 2. Develops and recommends budgets following budgeting procedures which includes establishing budgetary policies and controls for merchandise purchasing and inventory levels. Conducts and maintains inventory control system. 3. Hires, trains, and supervises the workflow for department staff. Provides leadership, coaching, recognition, and conducts corrective action and performance evaluations. Establishes priorities, workloads, schedules, controls and work procedures. 4. Evaluates and advises managers on space allocation and sales promotions and develops and plans special events to increase sales. 5. Develops and implements methods for customer feedback. Promotes cooperation and maintains effective working relationships with all other enterprises. 6. Responsible for orientation and training of employed and volunteer (if applicable) staff. Conducts ongoing in-services on shop operations/policies/customer relations. Develops and shares innovative marketing techniques/procedures. 7. Oversees supervision of volunteer scheduling when applicable to ensure adequate coverage for operations. 8. Oversees aspects of retail operations for facility. Internal customers may include Auxiliary Board, Department Directors, Administrators and other health care team members for the purpose of integrating services and ensuring effective communication systems. External customers may include local community, public agencies, colleagues and peers. MINIMUM QUALIFICATIONS Knowledge typically obtained through the completion of an Associates degree in related field. Three years experience in retail sales and merchandising, including one year management or supervisory experience. Requires knowledge of retail management, inventory control, merchandise intake and distribution, financial comparative analysis, database management, sales, merchandising, budget preparation and monitoring and bookkeeping. Must have ability to establish and maintain effective working relationships with volunteers, staff and customers. Must understand and support the role of the gift shop and thrift shop in the hospital setting, as well as the shops’ role as an operated enterprise. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Privacy Policy