Health unit coordinator

POSITION SUMMARY

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients.

The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

This position is also responsible for continuous observation of patients’ monitors, leads and / or activity and behaviors, and for reporting pertinent changes and abnormalities to the appropriate clinical staff.

This position is also responsible for maintaining logs of activity and changes or behaviors in accordance with facility standards.

CORE FUNCTIONS

1. Performs receptionist / clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department.

Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.

2. Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission.

Orders outside records from other facilities and Physician’s offices. Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms.

Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed.

Maintains adequate supplies of frequently used, patient education materials. Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge.

Processes patient discharges.

3. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered.

Reconciles supply order upon delivery. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers.

Ensures that all are accounted for and in working order.

Alerts appropriate clinical staff of any changes and abnormalities.

5. Obtains calibrated rhythm strips per policy and maintains documentation in accordance with facility standards. Documents changes in clinical and / or behavioral activity.

Provides information and summaries to physicians and staff.

6. Monitors and assists in the maintenance of monitoring equipment.

7. This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service.

Interacts with other health unit coordinators and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff.

Interacts with a wide variety of external customers.

MINIMUM QUALIFICATIONS

High school diploma / GED or equivalent working knowledge.

Current BLS certification may be required in certain departments.

Depending on department assignment, completion of unit approved basic electrocardiogram -OR- electroencephalographic interpretation course or on the job training and - a minimum passing score of 85% on ECG -OR- EEG test, with accurate identification of all lethal cardiac dysrhythmias - OR - epileptiform activity.

Must possess a working knowledge of medical terminology. Requires effective interpersonal and problem solving skills.

PREFERRED QUALIFICATIONS

Certified Nursing Assistant or Emergency Medical Technician is preferred.

Additional related education and / or experience preferred.

EOE / Female / Minority / Disability / Veterans

Our organization supports a drug-free work environment.

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Last updated : 2024-05-17