Intake Representative

Primary City/State: Arizona, Arizona Department Name: Nursing Admin-HH Int Work Shift: Day Job Category: Administrative Services Great options and great opportunities. Banner Health has both the stability that comes with success and the values you can be proud to represent. If you’re looking to leverage your abilities – you belong at Banner Health. Banner Home Health is a four-star home care agency with a track record for quality and excellence and is the largest skilled home care agency in Phoenix. We provide support to our therapy teams with a robust clinical support team: a field preceptor, an IT specialist, scheduler, therapy supervisor, and nurse manager. Our agency strives for the best possible patient outcomes with support from QI specialists, documentation support specialists, telehealth resources, and more. Having a strong clinical support structure is important to supporting our field clinicians in managing their caseload appropriately while not feeling alone. As an Intake Representative with Banner Home Care, you will handle incoming requests for patient placement, referrals for new orders and refills, and/or requests for services. The Intake Representative will ensure each patient meets admission criteria. Healthcare knowledge and Tech Savviness is positively a must. Looking for the person who has experience in patient charting and working within patient documents. This position is full-time REMOTE position: Monday-Friday- 10:00am - 6:30pm, plus an in-office rotation at our Mesa Corporate location 1x every 2/3 months. Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. POSITION SUMMARY This position processes internal and external requests and referrals for patient placement, services, and equipment from a centralized call center. Serves as a liaison between local patient care services, equipment providers and physicians, clinics, hospitals, third party payers, and other community agencies to support appropriate patient care. CORE FUNCTIONS 1. Handles incoming requests for patient placement, referrals for new orders and refills, and/or requests for services. Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity. Ensures that each patient meets admission criteria. Provides on-going follow-up of requests up to, and following, patient discharge. 2. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services. 3. Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility. 4. Performs data entry of patient intake information into computer system. Records insurance information and authorization requirements and notes in the computer systems. 5. Coordinates requested services and referrals with service and equipment providers, as appropriate. Coordinates with pharmacy warehouse and clinical staff to ensure product availability and sets delivery expectations between patients and providers. 6. Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff. Assists in the maintenance and communication of changing payor and referral source information specific to coordination of patient needs. 7. Incumbents in this position have extensive interaction with internal departments and external sources to coordinate patient services. Must be familiar with products and services offered in the surrounding community as well as within the company. The position does not develop or manage a budget. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills. Must have a working knowledge of medical terminology and have familiarity with hospital operations. Must possess excellent organizational and interpersonal skills. Must be proficient with commonly use office software products and possess the ability to learn new software applications. PREFERRED QUALIFICATIONS Previous experience in a healthcare setting preferred. Additional related education and/or experience preferred. EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Privacy Policy