IT Business Analyst

Primary City/State:

Phoenix, Arizona

Department Name:

IT Digital Bus Tech-Corp

Work Shift:

Day

Job Category:

Information Technology

Primary Location Salary Range:

$25.77/hr - $38.66/hr, based on education & experience

In accordance with Colorado’s EPEWA Equal Pay Transparency Rules.

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The Digital Business Technology Team is responsible for enabling technology that enhances consumer, patient, provider, and employee experiences across Banner Health. The Digital Business Technology team takes pride in being obsessed with enabling self-service, eliminating time-consuming transactional and manual tasks, and implementing innovative solutions to solve complex problems. Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020!

As an IT Business Analyst I, you will help to ensure the successful management of the Digital Business Technology Application stack. You assist gather requirements from stakeholders and evaluate/document customer needs utilizing the Agile framework. Partner with internal teams to create a successful delivery.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

This can be a remote position if you live in the following states only: AR, AZ, CA, CO, FL, HI, IA, ID, KS, MO, ND, NE, NV, NY, OR, PA, TN, TX, UT, VA, WA, SC, WI & WY

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels.

CORE FUNCTIONS
1. Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers.

2. Review/write requirements; perform testing and post-production validation, act as liaison between business units and IT, and communicate system and process changes to the business areas.

3. Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction.

4. Designs and administers standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.

5. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.

6. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality.

7. Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community.

8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

9. Assignments are standard in that incumbents at this level are able to identify and solve problems that tend to have straightforward solutions. Decisions are made within defined guidelines and policies. Incumbents are expected to investigate and analyze situations/problems and recommend solutions. As incumbents grow in knowledge of functional area, will become more capable of presenting solutions to 'customers' without needing assistance from others. This position is responsible for identifying issues and solving problems for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority within established guidelines for projects and applications and is expected to ask for guidance for more complex or non-standard situations. Expected to work at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

MINIMUM QUALIFICATIONS

Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field.

Must demonstrate general knowledge of information technology specifically, user-centered design for mobile/web apps or large, content-rich consumer sites. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.