Remote Director of IT Operations

Primary City/State:

Phoenix, Arizona

Department Name:

IT Infra Design & Support-Corp

Work Shift:

Day

Job Category:

Information Technology

Primary Location Salary Range:

$49.14/hr - $81.90/hr, based on education & experience

In accordance with Colorado’s EPEWA Equal Pay Transparency Rules.

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are currently looking for a Director of IT Operations to help lead the exciting Infrastructure Compute Team! This dynamic group is charged with the design, management and maintenance of a server infrastructure that encompasses direct responsibility over for 7000 Windows, AIX, iSeries, Linux and the oversight of various appliances housed in over 30 locations. This team has a focus on configuration management, interpreting application needs to infrastructure and acting as a liaison to our application teams for ongoing capacity and availability management.

The main focus of this position is working in partnership with the Director of Virtual Infrastructure to manage the human talent, technologies, and projects to realize a highly automated, geo-diverse, hybrid compute environment for a rapidly evolving health care system. An ideal candidate will enjoy a fast-paced, technically challenging environment working as a focal point and key technical contact for our IT partners. Ability to listen to business requirements and transform them to technical requirements. Excellent organizational and communication skills as you will be leading and mentoring our valuable team members. Experience with Hybrid/Public, Cloud or Azure will be beneficial.

This can be a remote position if you live in the following states only: AR, AZ, CA, CO, FL, HI, IA, ID, KS, MI, MO, NY, ND, NE, NV, OR, PA, SC, TN, TX, UT, VA, WI, WA, & WY

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is the managerial professional who participates in the development of the strategic direction and objectives for information technology solutions. Evaluates and translates company plan and goals, forming department annual operating and capital budgets. Interacts with management across diverse areas and multiple states participating in the evaluation of company plan and initiatives to develop actionable projects and activities in support of the company’s infostructure and infrastructure.

CORE FUNCTIONS

1. Hires, trains, conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers and disciplinary actions. This includes establishing priorities, workloads, controls and work procedures, as well as determines resources needed.

2. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize service quality, effectiveness and efficiency.

3. Evaluates and participates in the development of the company strategic direction and plan and determines the high level design, direction, and coordination of information technology projects, and solutions. Ensures that department and company standards are implemented and consistently adhered to, ensuring current and future reliability and functionality.

4. Develops and oversees the department budget in conjunction with corporate goals and objectives. This position is accountable for meeting annual budgetary goals. Formulates multi-million dollar capital and operating budgets in support company’s strategic goals and mission. Assembles feasibility studies, request for information/proposal (RFI/RFP) and return on investment (ROI) calculations in defense of these budgets. Negotiates large scale contracts with vendors and monitors expenditures associated budgets.

5. Provides expertise and is the point person on behalf of information technology to JCAHO, Medicare, auditing firms and other regulatory agencies. Assures that departmental staff is trained and adheres to all local, state and federal regulations.

6. This position has company wide responsibility for a wide range of information technology projects, and hardware and software solutions. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has critical decision-making authority for projects, designs and solutions and works at peer level with management across diverse areas and multiple states. The incumbent develops content and participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions system wide. Maintains and applies a broad expert knowledge of company policies, procedures, and legal and regulatory requirements.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

MINIMUM QUALIFICATIONS

Must possess strong knowledge as normally obtained through the completion of a bachelor’s degree in related field plus progressive experience in a healthcare environment, or equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 10 years. Must demonstrate superb knowledge of information technology and healthcare. Needs considerable proven leadership experience in large scale project planning, reporting, and budgeting. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain an effective staff.

Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

• Familiarity of Disaster Recovery
• ITIL (or similar) certification
• SCRUM or Agile knowledge
• PMP certification
• Experience with Hybrid\Public Cloud, especially Azure
• IT Healthcare experience