Resident Services Coordinator

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C.

Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management!

Who we need:

We are looking for a qualified, motivated, and experienced Resident Services Associate for a residential community located in Lewiston ME. Hours are 8:00AM-5:00PM.

What you’ll do:

The RSC works closely with the Property Managers and clients to assist with the administration and operation of the development, while bringing a social service perspective to the management team, to address the needs of the residents.

The RSC provides support and lease education to residents regarding issues that may affect their tenancy, coordinates program and oversees resident targeted programs

Programs coordinated help build a healthy housing community and strengthen connections between residents, management, and the local community.

Welcome new residents (establish contact with existing residents) and explain the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources

Develop a Resource Directory listing state and/or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, in need of emergency assistance)

Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and quickly rectify the situation for rent payment issues, behavior issues, over-collecting and other lease violations

Requires strong interpersonal and communication skills, be responsible, detailed oriented and self-sufficient.

Candidate should have prior experience in social work or human services.

Enthusiasm in working with people.

Experience with community organizing and the social service system.

Ability to work with people from ethnically and socio-economically diverse backgrounds.

Some background and experience in affordable housing programs

Ability to multi-task and complete assignments that sometimes occur in a stressful environment.

Strong verbal, written and interpersonal communication skills.

Computer and technology proficient

Program evaluation experience helpful.

Ability to maintain confidentiality of sensitive information.

A bachelor’s degree in the field of human services, plus a minimum of 1 year of experience working with people of low income; or a minimum of 3 years of documented, successful experience in community development or community-organizing activities.

Demonstrated working knowledge of entitlement programs, supportive services, local social service system or the proven ability to quickly develop such knowledge.

The ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their life opportunities objectives.

Demonstrated experience in successfully working with diverse populations.

Competent computer and technology skills

The ability to establish, maintain, track, measure and report to stakeholders the program’s objectives and their efficacy in assisting residents to achieve their life opportunities and objectives.

Boston, MA: Relocate before starting work (Required)

What we’re looking for:

Requires strong interpersonal and communication skills, be responsible, detailed oriented and self-sufficient.

Candidate should have prior experience in social work or human services.

Enthusiasm in working with people.

Experience with community organizing and the social service system.

Ability to work with people from ethnically and socio-economically diverse backgrounds.

Some background and experience in affordable housing programs

Ability to multi-task and complete assignments that sometimes occur in a stressful environment.

Strong verbal, written and interpersonal communication skills.

Computer and technology proficient

Program evaluation experience helpful.

Ability to maintain confidentiality of sensitive information.

A bachelor’s degree in the field of human services, plus a minimum of 1 year of experience working with people of low income; or a minimum of 3 years of documented, successful. 

What we can do for you!

Barkan offers a competitive compensation and benefits package to full-time employees that includes:

• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance 
• Employee Assistance Program

The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.