Assistant Studio Manager

Job Summary

As a Basecamp Fitness Assistant Studio Manager, you will help to lead a dynamic team that positively affects the lives of our members on a daily basis! You will help to manage the daily operations of a fast- paced fitness studio, hire, train and develop the staff in your studio, build relationships with Basecamp members and address their concerns ensuring positive outcomes.

Benefits and Perks

• 2 weeks PTO over the course of your first year of employment
• Bonus opportunities
• Workout for Free!
• Fitness casual dress code
• Passionate, collaborative work environment
• Retail discount

Duties & Responsibilities

• Assisting the Studio Manager in organizing, planning and implementing membership strategy
• Planning and attending events in the community and creating B2B partnerships
• Leading daily shift operations including shift huddles, on the spot coaching for ambassadors, and hitting shift targets for leads, trials and new memberships
• Managing client and staff concerns throughout the course of a shift
• Ensuring proper execution and consistency of all front desk systems and operating procedures. This includes member greeting, check-In, bike set-up, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls
• Responsible for maintaining a safe, clean and well stocked facility at all times. Following through on daily studio cleaning checklists and maintenance efforts. Ordering all product for the studio.
• Promoting retail products and educating members on the benefits of products available in studio
• Responsible for meeting studio EFT revenue targets by building new membership dues. This is accomplished through a combination of personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls and guest follow up calls, texts and direct messages.
• Completing Daily Shift Reports and maintaining accurate up to date notes in the studio’s CRM system

Required Skills

• Displays enthusiasm, energy and a passion for health and fitness. Must possess basic fitness acumen
• Naturally connects and builds rapport with a range of people and personalities
• Enjoys and thrives in sales-focused roles; performance driven
• Team player with the ability to work collaboratively
• Ability to lead — set direction, inspire action, delegate tasks, train, develop and hold people accountable
• Forward thinking and creative
• Able to execute on a game plan
• Self-starter
• Manages time well in a fast-paced work environment
• Detail Oriented
• Open to coaching and feedback
• Excellent verbal and written communication skills
• Must be able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position

Required Qualifications

• Sales experience, preferably in the fitness space
• Minimum Education: High school diploma or general education degree (GED)
• Customer Service or Retail experience required
• Previous management experience preferred Physical Demands and Environmental Conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, employee is regularly required to use their hands, reach with hands and arms, talk and hear. The employee is regularly required to stand and walk.
• Flexible to work during day, evening and/or weekend hours based on studioneeds
• The employee must occasionally lift and / or move up to 25 poundCulture
• Develop a high energy studio culture through contests and incentive-based motivation
• Drive team development by facilitating inspiring team meetings that increases trust and accountability throughout the entire staff
• Conducts regular sales staff meetings and attends all required meeting webinars
• Model all studio activities through self-involvement (leading by example)Reporting Structure
• This position reports directly to the Studio Manager
• This position is responsible for managing and developing a team of 4-10 Ambassadors (customer service, sales, operations)

Equal Employment Opportunity

Basecamp Fitness provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Job Types: Part-time, Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20