Customer Service Representative (Overnights)

Baseline Fitness
Palm Desert, CA Full Time
POSTED ON 8/26/2024 CLOSED ON 9/24/2024

What are the responsibilities and job description for the Customer Service Representative (Overnights) position at Baseline Fitness?

Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

  • Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Other

  • Employee Recognition Program
  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Compensation: $16.00 - $18.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Salary : $16 - $18

Combat Vehicle Mechanic (SCA) NTC
General Dynamics Land Systems Customer Service & Support Company -
Fort Irwin, CA
Customer Service Representative
CK Circle K Stores Inc. -
Victorville, CA
Customer Service Representative
APOYO FINANCIERO INC -
SAN BERNARDINO, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative (Overnights)?

Sign up to receive alerts about other jobs on the Customer Service Representative (Overnights) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,424 - $52,960
Income Estimation: 
$47,688 - $60,298
Income Estimation: 
$35,890 - $44,977
Income Estimation: 
$41,424 - $52,960

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative (Overnights).

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $29,421 - $36,515
    • Income Estimation: $28,270 - $36,482
  • Customer Interaction Skill

    • Income Estimation: $35,323 - $45,671
    • Income Estimation: $36,307 - $44,725
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Baseline Fitness

Baseline Fitness
Hired Organization Address Fargo, ND Full Time
Job Summary The Payroll Specialist is responsible for the accurate and timely processing of payroll and leaves across tw...
Baseline Fitness
Hired Organization Address Lake, IA Part Time
Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
Baseline Fitness
Hired Organization Address Camarillo, CA Full Time
Benefits Bonus based on performance Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid...
Baseline Fitness
Hired Organization Address Lake, IA Full Time
Job Summary The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement...

Not the job you're looking for? Here are some other Customer Service Representative (Overnights) jobs in the Palm Desert, CA area that may be a better fit.

Customer Service Representative I

Bear Valley Electric Service, Inc., Big Bear, CA

Customer Service Representative I (10B.24)

Bear Valley Electric Service, Inc., Big Bear, CA