Customer service

Description

Job Summary
Responsible for new member sales and a positive member experience
Essential Duties and Responsibilities
1. Greet/meet potential members, providing a great customer experience
2. Handle all front desk related takes, info calls, checking members in, signing up new members, taking
potential members on tours, have the ability to handle any changes need to be made to a members
account
3. Facilitate member services issues and question and forward to Club Manager/Assistant manager as
needed
4. Help maintain the neatness/cleanliness of the club
Shift Expectations (4 – 8 hour shifts)
1 hour (minimum): Deep cleaning
1 hour (minimum): Continued Training
Full Shift: see “Essential Duties and Responsibilities”
Essential Behavior Requirements
1. Customer Service: communicates and interacts with customers (includes coworkers and the public) in
a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the
situation from the customer’s perspective) and works together to solve the problem
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages
alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and
language.

Minimum Qualifications
Strong customer service skills
Basic computer proficiency

Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs less than 30% of the time
I understand that the job description is not a comprehensive list of my job duties and it is up to me, along with
my supervisor’s guidance, to determine the best and most efficient way to accomplish my job duties and
responsibilities. I also understand that should my job duties change significantly, which may occur based on the
business needs of the organization; it is my responsibility to notify my supervisor so that my job description is
updated accordingly. I acknowledge that the job description will be used as the basis for my performance

Qualifications

Minimum Qualifications
Strong customer service skills
Basic computer proficiency

Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift up to 50 lbs less than 30% of the time
I understand that the job description is not a comprehensive list of my job duties and it is up to me, along with
my supervisor’s guidance, to determine the best and most efficient way to accomplish my job duties and
responsibilities. I also understand that should my job duties change significantly, which may occur based on the
business needs of the organization; it is my responsibility to notify my supervisor so that my job description is
updated accordingly. I acknowledge that the job description will be used as the basis for my performance