Job Posting for Resolution Specialist - Legal at Basham & Scott, LLC
Job description
Brunswick, Maine law firm is seeking a full-time Resolution Specialist. Basham & Scott is a steadily expanding law firm focusing on vehicle damage claims for rental car companies, subrogation claims for insurance carriers, and personal injury. The law firm was established in 2005 and its partners have been handling rental car claims for a combined 39 years. We are committed to providing career-oriented, professionally rewarding experiences. Our employees are viewed as our most valued assets. We are committed to our core values of integrity, service, quality, and teamwork and believe in nurturing an organizational culture that is built upon identifying and keeping top talent. We have recently been selected as one of the 2021, 2022 and 2023 Best Places to Work in Maine!
Position Summary:
The Resolution Specialist is responsible for handling high volume and challenging phone calls in pursuit of the recovery of claims for The Firm’s clients. Responsibilities also include preparation of accompanying documents and organizing and managing a busy assignment calendar. This position requires patience, thick skin and a high level of integrity. Key Outcomes:
Organize, prioritize workload onto a daily calendar to ensure the business needs of the assigned attorney and support team are distributed effectively.
Respond to calls in a manner that:
Demonstrates compassion for the person’s situation
Reassures the party that a solution can be attained
Commits to maintaining privacy of information
Illustrates “grace under pressure” despite potential party’s hostility
Acquire complete information to ensure facts of loss, insurance, and payment information are recorded accurately.
Process payments in accordance with Accounting Department standards to maintain client personal information privacy and security.
Disposition alleged identity theft by conducting the necessary research to confirm, including obtaining necessary reports and affidavits.
Conduct cursory research to locate individuals using available sources.
Flag pertinent, discovered information and forward to appropriate personnel (e.g., Intake or Attorney)
Maintain current with State-to-State breach of contract, negligence and statute of limitations standards.
Serve as backup to receptionist, gather pertinent information and direct inbound calls to appropriate personnel.
Education/Experience:
Minimum 2 years Customer Service Experience
Skills/Knowledge/Competencies (Behaviors):
Proficient typist with intermediate to exceptional skills in Microsoft Office Word, Excel and Outlook
Aptitude and ability to quickly assess a situation and respond in a confident, compassionate manner
Ability to prioritize, organize and disposition a large volume of incoming calls
Willing to support others and work collaboratively across the organization
Ability to interface with multiple levels, including attorneys and peers
Demonstrated ability to communicate with tact and respect while handling difficult conversations with a variety of individuals
Resilient and able to recover from difficult conversations quickly
Readily adaptable to new/different/challenging assignments to meet business needs
Proven problem solving/critical thinking
Ability to communicate technical information in a clear and succinct manner
Ability to work independently for long stretches of time
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus opportunities
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 2 years (Required)
Work Location: In person
Salary.com Estimation for Resolution Specialist - Legal in Brunswick, ME
$106,728 to $144,036
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