Job Posting for Customer Service Leader at Bath Flip
Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
About the Role:
We are looking for a Customer Service Leader to join our team at Bath Flip in Londonderry, NH. As a leader in the home renovation industry, we are dedicated to providing exceptional service to our customers, and we need someone who shares our passion for customer satisfaction to lead our customer service team.
Responsibilities:
Assist customers with inquiries, product, and order processing mainly over the phone
Provide excellent customer service through in-person interactions
Upsell and cross-sell products to meet sales targets
Process payments and transactions accurately
Schedule jobs and services with strong followup skills
Resolve customer complaints and issues in a timely and professional manner
Handle escalated customer inquiries and issues
Monitor and improve customer service processes and procedures
Train and onboard new customer service team members
Ensure customer satisfaction and retention
Requirements:
Previous experience in a customer service leadership role
Excellent listening and phone skills
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work in a fast-paced environment
Proficiency in customer service software and CRM systems
About Us:
Bath Flip has been a trusted name in home renovations for over 15 years. Our customers love us for our attention to detail and dedication to quality craftsmanship. Our employees love working here because we value teamwork and provide opportunities for growth and development.
Salary : $55,000 - $70,000
Customer Service Representative/Accounts Receivable
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