How much does a Customer Service Team Leader make in the United States? The average Customer Service Team Leader salary in the United States is $54,170 as of May 27, 2021, but the range typically falls between $48,070 and $62,309. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2021 Salary.com)... View full job description
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Fiscal Year Ended in 2019
What does a Customer Service Team Leader do?
Customer Service Team Leader in Aberdeen, WA
Performs all assigned tasks as required by management.
Browse Related Job Categories With Customer Service Team Leader
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Team Leader in the United States. The base salary for Customer Service Team Leader ranges from $48,070 to $62,309 with the average base salary of $54,170. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $49,207 to $65,640 with the average total cash compensation of $56,106.