How much does a Customer Service Team Leader make in the United States? The average Customer Service Team Leader salary in the United States is $58,876 as of September 26, 2022, but the range typically falls between $51,793 and $67,675. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $51,793 10% $45,345 90% $75,686 75% $67,675 $58,876 50%(Median)
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Job Description for Customer Service Team Leader

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2022 Salary.com)... View full job description

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Job Openings for Customer Service Team Leader
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Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2021
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Team Leader, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
51793
67675
58876

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
53303
71634
61425
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Team Leader in the United States. The base salary for Customer Service Team Leader ranges from $51,793 to $67,675 with the average base salary of $58,876. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $53,303 to $71,634 with the average total cash compensation of $61,425.
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51793
67675

 

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Skills associated with Customer Service Team Leader: Customer Interaction, Service Request Management Process, Product Support, Service Level Management ...More

Salary estimation for Customer Service Team Leader at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, MANNATECH INC

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