How much does a Customer Service Team Leader make in the United States? The average Customer Service Team Leader salary in the United States is $51,863 as of May 28, 2020, but the range typically falls between $45,216 and $60,574. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Customer Service Team Leader acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. The Customer Service Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Customer Service Team Leader typically requires 4 to 7 years of related experience. (Copyright 2020 Salary.com)... View full job description
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
CEL SCI CORP
Fiscal Year Ended in 2019
What does a Customer Service Team Leader do?
Customer Service Team Leader in Aberdeen, WA
Performs all assigned tasks as required by management.
Browse Related Job Categories With Customer Service Team Leader
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Team Leader in the United States. The base salary for Customer Service Team Leader ranges from $45,216 to $60,574 with the average base salary of $51,863. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,381 to $63,300 with the average total cash compensation of $53,445.