What are the responsibilities and job description for the Call Center Manager position at Bath Planet?
Call Center Manager
Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as an installer of custom acrylic bath and shower solutions.
Bath Planet of NorCal is looking to hire an experienced Confirmation Call Center Manager in our new Hayward, CA office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Positivity, Dynamic Character and Competitiveness should ooze out of you as standard!
We have an excellent compensation package for the right person in this position that includes a salary and bonuses.
Job duties include but are not limited to:
- Schedule and confrm appointments
- Hire, train and manage Call Center Representatives
- Answer inbound calls and make outbound calls
- Customer Service
- Manage sales reps schedules
- Achieve weekly and monthly quotas
